Airport Manager- Manchester

TNC AVIATION; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in aviation is seeking an experienced Assistant Manager/Manager to oversee airport operations and customer service. In this pivotal role, you will ensure the smooth execution of arrivals and departures, maintain high standards of customer service, and manage operational compliance with safety protocols. Your expertise will help optimize resource allocation and enhance the overall customer experience. If you are passionate about aviation and possess a strong background in operational management, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum 7-12 years of experience in the aviation industry.
• Strong understanding of customer service and operational procedures.

Responsibilities

• Assist customers with arrivals, departures, and ticketing processes.
• Ensure compliance with safety and security protocols.
• Maintain quality standards in all operational procedures.

Skills

Customer Service

Aviation Operations

Reservations & Ticketing

Baggage Handling

Threat Assessment

Education

Bachelor's Degree in Aviation Management

Relevant Certifications in Aviation

Job description

Designation: Assistant Manager/ Manager

Department: Airport Operations and Customer Service

Experience Required: Minimum 7-12 years in aviation industry

Location: Manchester, UK

Note: Candidates from the above location are encouraged to apply.

Job Purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

1.Reservations & Ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

2.Departures:

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

3.Arrivals:

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.
• Post flight departure
• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

4.Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Program
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

5.Administrative Responsibilities:

• To maintain files and log sheets
• Give inputs for training requirements
• Updating of manuals and local procedures
• Ensure competent and qualified work force are detailed for duty
• Verify Invoices
• Personnel development and management
• Maintenance of equipment