Sales Performance Manager at Manchester Airport

Recruitment Avenue; Manchester; On-site; GBP 27,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Performance Manager at a major airport. In this dynamic role, you will lead a team of rental sales agents, ensuring exceptional customer service and driving sales performance. Your leadership will be key in fostering a positive work environment, focusing on training and development to meet sales targets. With flexible daytime shifts, this position offers a fantastic opportunity to make a significant impact in the car rental sector while enjoying a competitive salary package. If you are passionate about sales and team leadership, this role is perfect for you.

Qualifications

• Proven track record of driving great sales and delivering five-star customer service.
• Ability to motivate and lead a team effectively.

Responsibilities

• Lead a team of rental sales agents to achieve sales targets.
• Manage staff performance and promote a culture of continuous improvement.

Skills

Effective Communication

Customer Service Skills

Positive Management Style

Motivational Leadership

Organisational Skills

Problem-Solving

Multi-tasking

Job description

Job Title – Sales Performance Manager at Manchester Airport

Job Location – Manchester Airport

Salary – £27k basic with a £40k OTE plus car

Our client has a new vacancy for a Performance Manager at Manchester airport in the car rental sector.

The Performance Manager role is to oversee the rental agents on the desk and along with them deliver targets on ancillary sales and net promoter score and to develop the skills of the team along with general management accountability.

In the role you will work 40 hours per week over 7 days, predominantly daytime shifts

• 8am-4pm
• 9am-5pm
• 10am-6pm

Responsibilities:

• Lead a team of rental sales agents to deliver five-star customer service.
• Work closely with the Station Manager to achieve incremental sales RPD targets.
• Maximise incremental sales through effective training, coaching and staff development.
• Manage staff performance, through documented reviews and corrective actions.
• Build an effective team through the promotion of a ‘Serviced Based Sales’ culture.
• Support the Company’s culture of ‘Continuous Improvement’ through daily communication with staff through dedicated coaching and feedback sessions.
• Ensure all administration is completed accurately according to operating procedures.
• Ensure that the station consistently achieves KPIs.

Key Skills/Experience Needed:

• Ability to communicate effectively with people at all levels.
• Strong customer service skills.
• A positive management style.
• Ability to motivate and gain commitment from the team through leading by example.
• Good organisation skills.
• Ability to think on your feet and work both individually and as part of a team.
• Skilled in multi-tasking.
• Ability to think about finding solutions rather than problems.
• Professional approach.
• Proven track record of driving great sales