Airport Customer Service Specialist - Flexible Hours

careers-swissport; Leeds; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Wellness initiatives

Training and development

Free onsite parking

Retirement savings plan

Job summary

Swissport is seeking a Customer Service Agent to join our Leeds Bradford operations. The role involves greeting passengers, assisting with check-in, baggage handling, and providing accurate information on flight schedules and policies.

Part-time, 25 hours per week with shift work, including weekends/evenings. The successful candidate will have strong English communication skills and a proactive approach to delivering friendly, efficient service in a fast-paced environment.

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent communication skills in English; additional languages are a plus.
• Ability to work in a fast-paced environment while staying composed under pressure.
• Flexibility to work various shifts, including weekends and evenings.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide information on flight schedules, baggage policies, and related details.
• Ensure compliance with airline and airport regulations, including safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints promptly with empathy.
• Perform administrative tasks, including data entry and reporting.

Skills

Customer service

English proficiency

Shift work

Problem solving

Attention to detail

Job description

Swissport is seeking a Customer Service Agent to join our Leeds Bradford operations. The role involves greeting passengers, assisting with check-in, baggage handling, and providing accurate information on flight schedules and policies.

Part-time, 25 hours per week with shift work, including weekends/evenings. The successful candidate will have strong English communication skills and a proactive approach to delivering friendly, efficient service in a fast-paced environment.