Airport Part-Time Customer Care Agent

Swissport-8ea42602; Leeds; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Programme

Training and development

Free onsite parking

Pension scheme

Career progression

Job summary

Swissport is hiring a Customer Service Agent at Leeds Bradford airport. You will greet passengers, assist with check-in, baggage handling, and boarding, and provide information on schedules and policies. The role requires flexible weekend/evening shifts and a focus on safety compliance.

Join a global leader in ground services offering training, career progression, and employee welfare programs while delivering excellent customer service in a fast-paced aviation environment.

Qualifications

• Experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills in English, verbal and written; additional languages are a plus.
• Ability to work efficiently in a fast-paced environment under pressure.
• Flexible to work various shifts, including weekends and evenings.
• Demonstrated problem-solving abilities and proactive issue resolution.
• Attention to detail when handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules and policies.
• Ensure compliance with airline and airport regulations, including safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints in a timely and empathetic manner.
• Perform administrative tasks, including data entry, documentation, and reporting.

Skills

Customer service

English proficiency

Teamwork

Problem solving

Attention to detail

Shift flexibility

Job description

Swissport is hiring a Customer Service Agent at Leeds Bradford airport. You will greet passengers, assist with check-in, baggage handling, and boarding, and provide information on schedules and policies. The role requires flexible weekend/evening shifts and a focus on safety compliance.

Join a global leader in ground services offering training, career progression, and employee welfare programs while delivering excellent customer service in a fast-paced aviation environment.