Airport Concierge & Customer Service (Part-Time)

Ports; Leeds; On-site; GBP 23,102,000 - 23,213,000; Part time

Benefits offered by this job

Employee Assistance Programme

Training and development

Free onsite parking

Retirement savings plan

Career advancement opportunities

Job summary

Swissport at Leeds Bradford airport is seeking a Customer Service Agent to greet passengers and provide friendly, professional assistance throughout their journey. You will assist with check-in, luggage handling, and boarding, while handling inquiries about schedules and policies.

Role requires compliance with airline and airport regulations, teamwork, and proactive problem-solving. The position offers development opportunities, employee assistance, and free onsite parking as part of a

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, verbal and written; English proficiency required.
• Flexibility to work various shifts, including weekends, holidays, and evenings.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Skills

Customer service

Communication skills

English proficiency

Flexible shifts

Problem solving

Job description

Swissport at Leeds Bradford airport is seeking a Customer Service Agent to greet passengers and provide friendly, professional assistance throughout their journey. You will assist with check-in, luggage handling, and boarding, while handling inquiries about schedules and policies.

Role requires compliance with airline and airport regulations, teamwork, and proactive problem-solving. The position offers development opportunities, employee assistance, and free onsite parking as part of a