Airport Passenger Support Specialist

Swissport International AG; Moor Side; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Training and development programmes

Free onsite parking

Retirement savings plan with employer

Career advancement opportunities

Job summary

Swissport at Leeds Bradford airport is seeking a Customer Service Agent to greet passengers, assist with check-in, luggage handling, and boarding procedures, while delivering friendly, professional service.

The role requires excellent communication in English, ability to work in a fast-paced environment, flexibility for shifts including weekends, and a proactive approach to resolving passenger queries; full training is provided and opportunities for career progression within aviation.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Skills

Customer service experience

Excellent communication skills

English proficiency

Job description

Swissport at Leeds Bradford airport is seeking a Customer Service Agent to greet passengers, assist with check-in, luggage handling, and boarding procedures, while delivering friendly, professional service.

The role requires excellent communication in English, ability to work in a fast-paced environment, flexibility for shifts including weekends, and a proactive approach to resolving passenger queries; full training is provided and opportunities for career progression within aviation.