Airfreight Ops Leader - Heathrow, Growth & Equity

Kevin Theobald Employment Agency; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Kevin Theobald Employment Agency is representing an independent Heathrow forwarder with its own warehouse and fleet. They seek an Airfreight Operations Manager to own the Heathrow operation, lead a small team of operators, admin staff and drivers, and hands-on run live shipments.

You'll raise service standards, foster a customer-first culture, and position the business for growth. Equity may be offered as milestones are hit and the operation strengthens.

Qualifications

• Airfreight operations experience is required.
• Strong leadership and the ability to coach a small team.
• Hands-on mentality with readiness to handle live shipments.

Responsibilities

• Lead day-to-day air export and import operations at Heathrow, working live shipments with the team.
• Lift customer service standards and reset the culture of an established team by coaching and setting expectations.
• Own service quality for high-value, time-critical and specialist cargo.
• Manage airline, handling agent, customs and haulier relationships to secure capacity, rates and reliability.
• Oversee the warehouse and small fleet, scheduling collections and deliveries efficiently.
• Ensure compliance with security (RA/KC), customs and dangerous goods requirements.
• Improve processes and systems so the operation can scale.
• Help shape and deliver the growth plan and support client development.

Skills

Airfreight operations

Leadership

Hands-on

Customer service

Commercial awareness

Job description

Kevin Theobald Employment Agency is representing an independent Heathrow forwarder with its own warehouse and fleet. They seek an Airfreight Operations Manager to own the Heathrow operation, lead a small team of operators, admin staff and drivers, and hands-on run live shipments.

You'll raise service standards, foster a customer-first culture, and position the business for growth. Equity may be offered as milestones are hit and the operation strengthens.