AIRE Service Delivery & Complaints Coordinator

Mears; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Mears Fun Day

Volunteering leave

Rewards program

Family friendly

EAP counselling

Job summary

Mears is hiring an AIRE Coordinator to manage service-user issues, respond to landlord enquiries, and support daily operations of the Service Delivery Centre. You will work with regional teams to ensure complaints are resolved in line with contracts and safeguard service user experience at every step.

Excellent IT literacy, especially Microsoft platforms, clear written and verbal communication, and the ability to stay calm under pressure are essential.

Qualifications

• Experience in admin or similar office-based roles.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Clear written and verbal communication is essential.
• Customer service mindset with ability to handle inquiries professionally.

Responsibilities

• Manage service user issues and ensure timely resolution in line with contract requirements.
• Respond to landlord enquiries and incidents raised by regional colleagues.
• Support the AIRE Manager with daily operations of the Service Delivery Centre.
• Collaborate with regional teams to manage complaints and deliver smooth service.
• Keep safeguarding and service user experience central to all actions.
• Maintain accurate records and communicate updates to relevant teams.
• Collate information and produce reports when needed.
• Provide excellent customer service.
• Demonstrate experience in admin or similar office-based roles.
• Communicate clearly and professionally, both written and verbal.
• Stay calm and focused under pressure.
• Be organised, reliable, and adaptable to changing priorities.
• Show a strong work ethic and commitment to quality.
• Work independently and as part of a team.
• Have experience in handling complaints.

Skills

Admin experience

MS Office

Communication skills

Customer service

Organised

Job description

Mears is hiring an AIRE Coordinator to manage service-user issues, respond to landlord enquiries, and support daily operations of the Service Delivery Centre. You will work with regional teams to ensure complaints are resolved in line with contracts and safeguard service user experience at every step.

Excellent IT literacy, especially Microsoft platforms, clear written and verbal communication, and the ability to stay calm under pressure are essential.