AIRE Service Delivery Coordinator

Mears Group; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Mears Fun Day

Volunteering Leave

Mears Rewards

Family friendly policies

EAP Counselling

Job summary

Mears Group in Enfield is seeking an AIRE Coordinator to manage service user issues, ensure resolution per contract, and collaborate with regional teams to deliver an exceptional service.

This permanent, full-time role offers a salary up to £29,525.06 per annum, 40 hours per week, and benefits including 25 days annual leave and volunteering leave. Background checks and UK work entitlement required.

Qualifications

• Admin experience in an office setting.
• Proficiency with Microsoft Office suite.
• Strong communication and customer service skills.
• Able to work in a team and meet deadlines.
• Excellent organisational skills and attention to detail.
• Ability to stay calm under pressure and adapt to changing priorities.
• Proven ability to manage multiple tasks and maintain records.

Responsibilities

• Manage service user issues and ensure timely resolution in line with contract requirements
• Respond to landlord enquiries and incidents raised by regional colleagues
• Support the AIRE Manager with daily operations of the Service Delivery Centre
• Collaborate with regional teams to manage complaints and deliver smooth service
• Keep safeguarding and service user experience central to all actions
• Maintain accurate records and communicate updates to relevant teams
• Collate information and produce reports when needed
• Provide excellent customer service and handle complaints professionally

Skills

Admin experience

Microsoft Office

Communication skills

Customer service

Teamwork

Organisational skills

Calm under pressure

Job description

Mears Group in Enfield is seeking an AIRE Coordinator to manage service user issues, ensure resolution per contract, and collaborate with regional teams to deliver an exceptional service.

This permanent, full-time role offers a salary up to £29,525.06 per annum, 40 hours per week, and benefits including 25 days annual leave and volunteering leave. Background checks and UK work entitlement required.