AIRE Coordinator: Housing & Service Delivery

Mears Group PLC

Greater London

On-site

GBP 25,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks via Mears Rewards

Family friendly policies

EAP Counselling

Job summary

Mears Group PLC in Enfield is seeking an AIRE Coordinator to manage service user issues, collate information, and support the service delivery centre to meet contractual obligations. The role emphasizes safeguarding, reporting, and working with regional teams.

You will respond to landlord enquiries, manage incidents, and maintain records to ensure exceptional service delivery for diverse service users.

Qualifications

Experience in admin or similar office-based roles.
Proficient with IT systems, especially Microsoft Office.
Clear, professional written and verbal communication.
Organised, reliable and able to adapt to changing priorities.
Strong work ethic and commitment to quality.
Customer service focus and ability to work with diverse stakeholders.

Responsibilities

Manage all issues reported by Service Users and ensure timely resolution as per contract.
Respond to landlord enquiries and incidents raised by regional colleagues.
Support the AIRE Manager with daily operations of the Service Delivery Centre.
Collaborate with regional teams to manage complaints and ensure service delivery is smooth.
Keep safeguarding and service user experience at the heart of all actions.
Maintain accurate records and communicate outcomes to stakeholders.
Collate information and produce reports when needed.