AIRE Service Coordinator - Client & Landlord Support

Mears Group; Enfield; Ibrido; GBP 27.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

EAP Counselling sessions

Descrizione del lavoro

Mears Group is seeking an AIRE Coordinator in Enfield to manage service user issues, liaise with landlords and support daily operations of the Service Delivery Centre. You will collaborate with regional teams to handle complaints and maintain safeguarding as a core priority.

The role requires admin experience, strong IT and communication skills, and the ability to work calmly under pressure in a busy environment. 40 hours weekly, Mon-Fri, permanent contract.

Competenze

• Demonstrate experience in admin or similar office-based roles.
• Confident use of IT systems, especially Microsoft platforms.
• Clear and professional communication both written and verbal.
• Ability to stay calm and focused under pressure.
• Be organised, reliable, and adaptable to changing priorities.
• Work independently and as part of a team.

Mansioni

• Manage service user issues and ensure timely resolution in line with contract requirements.
• Respond to landlord enquiries and incidents raised by regional colleagues.
• Support the AIRE Manager with daily operations of the Service Delivery Centre.
• Collaborate with regional teams to manage complaints and deliver smooth service.
• Keep safeguarding and service user experience central to all actions.
• Maintain accurate records and communicate updates to relevant teams.
• Collate information and produce reports when needed.
• Provide excellent customer service and handle complaints professionally.

Conoscenze

Admin experience

IT skills (Microsoft)

Customer service

Communication skills

Organised

Team player

Calm under pressure

Descrizione del lavoro

Mears Group is seeking an AIRE Coordinator in Enfield to manage service user issues, liaise with landlords and support daily operations of the Service Delivery Centre. You will collaborate with regional teams to handle complaints and maintain safeguarding as a core priority.

The role requires admin experience, strong IT and communication skills, and the ability to work calmly under pressure in a busy environment. 40 hours weekly, Mon-Fri, permanent contract.