Air Logistics Healthcare Operational Care Specialist- QuickStat

Kuehne + Nagel AS; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated individual to join their dynamic team. In this role, you will be the backbone of operations, ensuring that all QuickSTAT activities run smoothly and comply with company policies. You'll handle a variety of tasks from managing daily email volumes to coordinating customer service projects, all while working in a fast-paced environment. With a focus on operational excellence and customer satisfaction, this position offers a rewarding opportunity to contribute to a well-respected organization that values its employees' commitment and expertise. Join a team that prioritizes your well-being and professional growth.

Benefits

Pension plan

Employee assistance program

Discounts and benefits

Wellbeing center access

Qualifications

• C1 level English communication and negotiation skills are essential.
• Strong understanding of Courier and Freight Operations required.

Responsibilities

• Manage daily operations of the LHR Control Tower team.
• Ensure compliance with company policies and pricing structures.
• Coordinate customer service projects and initiatives.

Skills

Excellent written and verbal communication skills

Negotiation skills

Understanding of Courier/Freight Operations

Time management skills

Ability to work under pressure

Knowledge of World Geography

Job description

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.

Your Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Manage daily email volumes in the Control Group inbox.
• Develop and implement customer focused operational policies and procedures.
• Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and database information.
• Co-ordinate customer service projects and initiatives.
• Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
• Provide weekend / OOH cover for general Customer Service processes & procedures.

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English level C1.
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Excellent understanding of World Geography.
• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
• Ability to work successfully under pressure.
• Excellent time management skills.
• Ability to work from Monday to Saturday from 10 am until 7 pm.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.