Air Logistics Healthcare Operational Care Specialist- QuickStat

Kuehne+Nagel; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Air Logistics Healthcare Operational Care Specialist to ensure compliance with operational activities. This role involves monitoring QuickSTAT live network activities, managing customer service projects, and developing customer-focused policies. Ideal candidates will possess excellent communication skills and a comprehensive understanding of logistics operations. Join a forward-thinking company that values commitment and offers a range of employee benefits, including a pension plan and wellness programs.

Benefits

Employee assistance program

Pension plan

Wellbeing center

Discounts and benefits scheme

Qualifications

• C1 level English proficiency required.
• Experience in Courier / Freight Operations is essential.

Responsibilities

• Monitor QuickSTAT Operational activities for compliance.
• Manage daily email volumes in the Control Group inbox.
• Assist with complex operational issues as needed.

Skills

Excellent written and verbal communication

Negotiation skills

Understanding of Courier / Freight Operations

Excellent understanding of World Geography

Ability to work under pressure

Time management skills

Job description

Air Logistics Healthcare Operational Care Specialist- QuickStat

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Air Logistics Healthcare Operational Care Specialist- QuickStat

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Your Role

In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.

Your Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Managing daily email volumes in the Control Group inbox.
• Develop and implement customer focused operational policies and procedures
• Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and data base information
• Co-ordinate customer service projects and initiatives
• Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures
• Provide weekend / OOH cover for general Customer Service processes & procedures
  
  

Your Skills And Experiences

• Excellent written and verbal communication and negotiation skills in English level C1
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Excellent understanding of World Geography. Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
• Ability to work successfully under pressure
• Excellent time management skills.
• Ability to work from Monday to Friday from 9 am until 6 pm
  
  

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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