Air and Ocean Export Coordinator

ZipRecruiter; Staines-upon-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Air Freight Coordinator to oversee customer accounts and ensure high-quality service delivery. This role involves managing bookings from start to finish, developing strong customer relationships, and ensuring timely communication regarding shipment status. The ideal candidate will have a strong background in Air Freight Forwarding and excellent interpersonal skills. Join this dynamic team and contribute to a customer-centric environment where your efforts will directly impact service excellence and customer satisfaction.

Benefits

25 days holiday + Bank Holidays

Annual Bonus

Qualifications

• Experience in managing Air Freight accounts from start to finish.
• Strong customer service ethic and excellent communication skills.

Responsibilities

• Manage all Air Freight bookings and ensure timely completion.
• Develop customer relationships and handle inquiries and complaints.

Skills

Air Freight Forwarding

Customer Service

Attention to Detail

Interpersonal Skills

English Proficiency

Job description

Job Description

Role Purpose:

• To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.

Position Specification:

• Manages all bookings from start to finish for allocated customers
• Develops relationship with allocated customers
• Issues booking instructions to overseas offices
• Processes Export bookings
• Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
• Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
• Processes UK Customs Clearance
• Manages any other site involved in a shipment
• Develops processes and tools to support customer interface and communications
• Takes and handles customer inquiries
• Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
• Ensures correct on time billing to the customer and accruals
• Has full responsibility for end-end file handling.

Key Skills

• Strong background in Air Freight Forwarding export is advantageous
• Instinctive Customer Service ethic
• A 'get the job done attitude
• Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
• Good written and spoken English
• Good interpersonal skills
• Ability to build relationships with customers
• Able to prioritise, perform under pressure and work using own initiative.

Package

• Salary Range - 30-40k + Annual Bonus
• Holiday - 25 days + Bank Holidays