AI Quality & Governance Analyst

Bionic; Greater London; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave

Hybrid work options

Pension

Job summary

Bionic is seeking an AI Operations Analyst to support governance and quality assurance of AI-driven processes across the business. You will validate AI outputs, review evidence and ensure fair, consistent decisions before downstream use, working at the intersection of Operations, Compliance and AI Innovation.

This role offers exposure to AI technologies in a fast-growing company, with opportunities to shape responsible AI usage and to collaborate with Legal, Sales and Compliance teams.

Qualifications

• Strong IT literacy with experience using business systems and learning new technologies quickly.
• Good knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with structured data and reporting outputs.
• Ability to identify and document technical issues, data gaps and process failures.

Responsibilities

• Validate AI-generated outcomes across Energy and Insurance before they are used in business processes.
• Review call recordings, transcripts and AI rationale to determine accuracy and appropriate application.
• Identify true fails, false fails, accepted exceptions and potential technical issues.
• Ensure validation activities are completed accurately and consistently against criteria.
• Update system records and validation fields to keep reporting accurate and reliable.
• Support monthly reporting cycles through validation reviews and challenge processes.
• Conduct periodic sampling to identify false-pass trends and support assurance.
• Maintain audit trails and documentation for validation decisions and escalations.

Skills

IT literacy

Excel

Outlook

Teams

Structured data

Reporting outputs

Issue identification

Tools

Salesforce

Tableau

Job description

Bionic is seeking an AI Operations Analyst to support governance and quality assurance of AI-driven processes across the business. You will validate AI outputs, review evidence and ensure fair, consistent decisions before downstream use, working at the intersection of Operations, Compliance and AI Innovation.

This role offers exposure to AI technologies in a fast-growing company, with opportunities to shape responsible AI usage and to collaborate with Legal, Sales and Compliance teams.