Graduate AI-Powered Support Specialist

Furza; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Enhanced parental leave

Matched pension contributions

Job summary

Furza in London is seeking a Graduate Customer Support Specialist to join a fast-growing software business. The role blends people enables with AI-powered tools to help customers solve problems and improve processes.

You'll handle emails, live chat and phone interactions, with full training provided and clear progression paths across Customer Success and Product Operations. The role is hybrid, two days per week in the London office, with a competitive base salary of £30,000 plus £10,000 OTE and

Qualifications

• Strong written communication with customers.
• Problem-solving and curiosity for learning new technology.
• Ability to explain solutions clearly over email and chat.

Responsibilities

• Handle customer interactions via phone, email and live chat.
• Assist customers in solving problems using AI-powered tools.
• Engage in training to learn our platform and processes.

Tools

AI-powered tools

Job description

Furza in London is seeking a Graduate Customer Support Specialist to join a fast-growing software business. The role blends people enables with AI-powered tools to help customers solve problems and improve processes.

You'll handle emails, live chat and phone interactions, with full training provided and clear progression paths across Customer Success and Product Operations. The role is hybrid, two days per week in the London office, with a competitive base salary of £30,000 plus £10,000 OTE and