AI Platform Service Delivery Lead

Nuvion Tech; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Nuvion Tech is seeking an experienced Service Manager to lead the day-to-day operational management of a high-profile AI-powered digital platform and chatbot in London. You will own service performance, incidents, requests and continual improvement, coordinating across tech teams, suppliers and user organisations.

The role focuses on maintaining stability, reliability and scalable onboarding as adoption grows, with governance and reporting to senior stakeholders in a customer-facing service

Qualifications

• Experience in Service Management or IT Service Delivery.
• Good working knowledge of ITIL including Incident, Problem, Change and Service Request Management.
• Experience managing suppliers and multiple stakeholders.
• Strong organisational, communication and stakeholder management skills.
• Experience producing service performance reports and operational metrics.
• Experience working within a 24x7 operational environment.

Responsibilities

• Oversee day-to-day operation and performance of the digital platform.
• Ensure SLAs, OLAs and targets are consistently met.
• Coordinate incident, problem and request management, including escalations.
• Manage relationships with technology suppliers, internal teams and users.
• Develop scalable onboarding and support processes for new organisations.
• Provide service management oversight of changes, releases and new capabilities.
• Support evaluation and introduction of new use cases and opportunities.
• Maintain service continuity, disaster recovery and operational resilience.
• Identify opportunities to improve service performance, user experience and adoption.
• Produce service reporting and provide updates to senior stakeholders.

Skills

Service Management

ITIL

Supplier management

Stakeholder management

Performance reporting

24x7 operations

Job description

Nuvion Tech is seeking an experienced Service Manager to lead the day-to-day operational management of a high-profile AI-powered digital platform and chatbot in London. You will own service performance, incidents, requests and continual improvement, coordinating across tech teams, suppliers and user organisations.

The role focuses on maintaining stability, reliability and scalable onboarding as adoption grows, with governance and reporting to senior stakeholders in a customer-facing service