AI Operations Specialist

Excelloit Consultancy Services GmbH; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with incentives

Flexible hours

Hybrid/Remote options

International projects

Professional development

Career growth

Supportive culture

Health and wellness

Paid leave

Modern workplace

Long-term stability

Job summary

Excelloit is seeking an experienced AI Operations Specialist to manage enterprise AI tool adoption, provide technical support, and optimize platform operations. You will handle hands‑on platform management for leading AI platforms including Claude, Copilot, OpenAI, Figma, Cursor, and SharePoint AI apps.

The role requires 1–4 years in operations or IT, strong scripting skills, and proficiency in license tracking and incident response.

Qualifications

• 1–4 years in operations, tech support, platform mgmt or IT systems.
• Hands‑on with at least 3 of Claude, Copilot, OpenAI, Figma, Cursor, or SharePoint AI apps.
• Experience with license tracking, provisioning, vendor management.
• Experience with incident response, troubleshooting, and change mgmt.
• Proficient in scripting (Python/JS/SQL) for agent development & data analysis.

Responsibilities

• Manage enterprise AI tool adoption and platform operations.
• Provide technical support and incident response for AI tools.
• Optimize workflows, licensing, and vendor management.
• Collaborate with users from staff to C‑suite executives.

Skills

Ops experience 1-4y

Scripting (Python/JS/SQL)

Tools

Claude API/Teams

Microsoft Copilot

OpenAI API/ChatGPT

Figma

Cursor

SharePoint AI apps

Postman/REST

Job description

About us

Excelloit is an international consulting firm with offices across the DACH region, Europe, the United Kingdom, and India. We support organizations through talent consulting, digital transformation, and energy advisory services. This vacancy is managed on behalf of a premium client

Tasks

We are seeking an experienced AI Operations Specialist to manage enterprise AI tool adoption, provide technical support, and optimize platform operations across our organization. This role focuses on hands‑on platform management, technical troubleshooting, and operational excellence for leading AI platforms including Anthropic Claude, Microsoft Copilot, OpenAI, Figma, Cursor, and internal SharePoint AI applications.

The successful candidate will combine technical depth in AI platforms with operational expertise in license management, incident response, and workflow optimization—supporting users from individual contributors to C‑suite executives

Profile

Required Experience & SkillsCore Requirements

• 1-4 years of operations, technical support, platform management, or IT systems experience
• Hands‑on experience with at least 3 of the following: Claude (API or Teams), Microsoft Copilot, OpenAI (ChatGPT or API), Figma, Cursor, or similar AI/developer tools
• Demonstrated proficiency in license tracking, software provisioning, and vendor management
• Experience with incident response, troubleshooting, and change management processes
• Solid working knowledge of scripting or programming (Python, JavaScript, SQL) to support agent development and data analysis

Technical Skills

• API integration, REST/GraphQL fundamentals, and hands‑on experience with Postman or similar tools
• Cloud platform basics (AWS, Azure, or GCP) including IAM, APIs, and monitoring
• Microsoft 365 administration (SharePoint, Teams, Outlook) and integration experience
• Data analysis and visualization tools (Excel, SQL, Tableau, Power BI) for reporting and trend analysis
• Version control systems (Git) for managing code, prompts, and configurations

We offer

• Competitive salary package with performance-based incentives
• Flexible working hours and hybrid/remote work options
• Opportunities for international projects and global exposure
• Professional development and continuous learning programs
• Career growth and internal mobility opportunities
• Supportive and collaborative work environment
• Health and wellness benefits
Paid annual leave and public holidays
• Modern workplace with advanced tools and technologies
• Long‑term career stability with a growing organization