AI Operations Analyst

Bionic; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private healthcare

Hybrid work model

Flexible benefits

Job summary

Bionic is seeking detail-oriented AI Operations Analysts to support governance and QA of AI-driven processes across energy and insurance. You will review AI outputs, validate results against evidence, and ensure decisions are fair, consistent and accurate before downstream use.

You will sit at the intersection of Operations, Compliance and AI Innovation, collaborating with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams to drive transparent, evidence-led

Qualifications

• Strong IT literacy with ability to learn new technologies quickly.
• Solid knowledge of Microsoft Office, especially Excel, Outlook and Teams.
• Experience working with structured data and reporting outputs.
• Ability to identify and document technical issues, data gaps and process failures.

Responsibilities

• Validate AI-generated outcomes across Energy and Insurance before they are used in business processes.
• Review call recordings, transcripts and AI rationale to determine whether outcomes are accurate and appropriately applied.
• Identify true fails, false fails, accepted exceptions and potential technical issues.
• Ensure validation activities are completed accurately and consistently against agreed criteria.
• Update system records and validation fields to ensure reporting remains accurate and reliable.
• Support monthly reporting cycles through completion of validation reviews and challenge processes.
• Conduct periodic sampling activities to identify potential false-pass trends and support ongoing assurance.
• Maintain clear audit trails and documentation for validation decisions and escalations.
• Track recurring validation themes, process gaps and AI tool limitations.
• Identify opportunities to improve processes, controls and reporting accuracy.
• Escalate technical issues and recurring system challenges to relevant stakeholders.
• Contribute insights that support the ongoing evolution of AI-supported workflows and governance.
• Work closely with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams.
• Support the fair, transparent and evidence-led use of AI outputs across the organisation.
• Build strong working relationships across technical and operational teams to drive positive outcomes.

Skills

IT literacy

Microsoft Office

Structured data

Data reporting

Issue identification

Tools

Salesforce

Tableau

Job description

AtBionic,we’reon a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.

We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships including Compare the Market,USwitchfor Business,MoneySuperMarketand Confused.com,we'recommitted to help SMEs get the best deals for their business essentials every time.

The role

We'relooking for detail-oriented and analyticalAI Operations Analysts to play a critical role in supporting the governance and quality assurance of AI-driven processes across Bionic.

As part of ourBusiness Excellencefunction,you'llsit at the intersection of Operations, Compliance and AI Innovation.You'llbe responsible forreviewing AI-generated outcomes,validatingresults against availableevidenceand ensuring decisions are applied fairly,consistentlyand accurately before they are used in downstream sales and operational processes.

This is a unique opportunity to gain hands-on experience working with AI technologies while helping shape how AI is used responsibly in a fast-growing business. Ifyou'renaturally curious, highly organised and enjoy solving problems through evidence-based decision making,we'dlove to hear from you.

Key responsibilities

AI Validation & Quality Assurance

• Validate AI-generated outcomes across Energy and Insurance before they are used in business processes.

• Review call recordings,transcriptsand AI rationale todeterminewhether outcomes areaccurateand appropriately applied.

• Identifytrue fails, false fails, accepted exceptions and potential technical issues.

• Ensure validation activities are completed accurately and consistently against agreed criteria.

Analysis & Reporting

• Update system records and validation fields to ensure reportingremainsaccurateand reliable.

• Support monthly reporting cycles through completion of validation reviews and challenge processes.

• Conduct periodic sampling activities toidentifypotential false-pass trends and support ongoing assurance.

• Maintain clear audit trails and documentation for validation decisions and escalations.

Continuous Improvement

• Track recurring validation themes, processgapsand AI tool limitations.

• Identifyopportunities to improve processes,controlsand reporting accuracy.

• Escalate technical issues and recurring system challenges to relevant stakeholders.

• Contribute insights that support the ongoing evolution of AI-supported workflows and governance.

Stakeholder Collaboration

• Work closely with Business Excellence, AI Innovation, Sales Leadership and Legal & Compliance teams.

• Support the fair,transparentand evidence-led use of AI outputs across the organisation.

• Build strong working relationships across technical and operational teams to drive positive outcomes.

About you

We'relooking for people who combine strong analytical thinking with exceptional attention to detail.You'llbe comfortable working with data, applying defined criteria consistently and making objective decisions based on evidence.

You'll likely have:

• Excellent attention to detail and a highlyaccurateapproach to work.

• Strong judgement and the ability to make fair, evidence-based decisions.

• The ability toidentifypatterns, trends, processissuesand root causes.

• Strong written communication skills and the ability to clearly document decisions.

• Confidence in escalating complex, unclear or high-risk issues whenrequired.

• Experience working with multiple stakeholders across operational, compliance or technical teams.

• The ability to manage competing priorities while meeting important deadlines.

• A professional and confidential approach when handling sensitive information.

Required skills & experience

• Strong IT literacy with experience using business systems and learningnew technologiesquickly.

• Good knowledge of Microsoft Office, particularly Excel,Outlookand Teams.

• Experience working with structured data and reporting outputs.

• Ability toidentifyand document technical issues, datagapsand process failures.

DesirableSkills &Experience

• Experience using Salesforce or similar CRM platforms.

• Experience using Tableau or other reporting and analytics tools.

• Experience reviewing customer interactions, callrecordingsor transcripts.

• Exposure to AI tools, speech analytics, qualitymonitoringor automated evaluation systems.

• Experience within compliance, quality assurance, audit, salessupportor operational controls environments.

• Knowledge of the Energy and/or Insurance sectors.

The interview process

• Initialone-way video interview

• Final stage in person interview with the Hiring Manager

About Bionic Group

Bionic has over600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford,Utility Bidder – Corbyand Smart – Field based agents.

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration,creativityand fun!We’reone team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.

Working at Bionic meansprovidesyou many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Optionto buy/sell up to anadditional3 days leave per year

Family matters: for the special moments

• Enhanced maternity,paternityor shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

• Flexible working options & a hybrid work approach

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure

• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and localzonely& annual awards and recognition

• Long service awards