AI Delivery Tech Lead (CL8)

WeAreTechWomen; Greater London; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

25 days leave per year

Private healthcare

Pension plan

Flexible working

Job summary

Accenture Song is hiring an AI Delivery Tech Lead to design and deliver enterprise-scale AI systems in a production environment. You will work on CCaaS/AI integration, RAG pipelines, and multi-agent architectures, collaborating with cloud platforms and strategy leads to drive innovation.

The role requires hands-on engineering, strong Python experience, and the ability to communicate complex technical topics to clients in a fast-paced consulting setting. London-based with onsite client work.

Qualifications

• Solid hands-on engineering with production AI systems.
• Experience building or contributing to RAG pipelines and multi-agent systems.
• Hands-on with major cloud AI platforms (AWS Bedrock, Vertex AI, Azure AI Studio).
• Experience designing eval frameworks and quality metrics for AI.
• Portfolio of deployed or near-production AI systems in enterprise environments.

Responsibilities

• Architect and build agentic experiences to production at enterprise scale.
• Provide technical advisory on AI architecture decisions and delivery approaches.
• Lead cross-functional teams to deliver scalable customer platform solutions.
• Contribute to technical standards, governance, and pipeline development.

Skills

Python

RAG pipelines

LLM-based products

Cloud AI platforms

Eval frameworks

Agile delivery

Tools

AWS Bedrock

GCP Vertex AI

Azure AI Studio

LangChain

Pinecone

Job description

Job Description

AI Delivery Tech Lead, Song Service

CL8

London, Manchester, Edinburgh

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add‑on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that take agentic products from prototype to production.

Our mission

Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.

Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a team

The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work.

We focus on:

• Reinventing customer service across physical, digital/app-based and AI-powered channels
• Data-driven transformation across service to reduce cost and drive growth
• Designing future-ready service models, enabled by platforms, data and automation
• Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
• Supporting clients to define a customer-first mindset, helping them shape their business and operating models
• Delivering measurable business outcomes, not just great experiences

We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.

What you'll do

Architect and build agentic experiences to production

• Work in a technical capacity contributing through hands‑on CCaaS/AI design and build to deliver customer experience and contact platforms at scale
• Be at the forefront of CCaaS and AI innovation, helping clients build connected, always‑on service models for their customers
• Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences
• Contribute to building and delivery of RAG pipelines, multi‑agent orchestration and eval frameworks for enterprise‑scale AI deployments

Be a technical advisor

• Support client teams on AI architecture decisions, platform selection and build vs buy trade‑offs
• Define technical delivery approaches and infrastructure strategies
• Engage credibly with client technical teams at Manager/Lead level
• Translate complex technical constraints into clear strategic recommendations

Deliver at scale

• Contribute to delivering transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services
• Contribute to engineering teams across complex, multi‑system agentic programmes
• Contribute to technical standards, quality frameworks and architecture governance

• Ensure systems are designed for scalability, observability and compliance
• Collaborate closely with Forward Deployed Engineers, Experience Designers and Strategy leads

Grow people, capability and the practice

• Support more junior engineers and develop technical capability within the practice
• Contribute to sales, propositions and go‑to‑market activity
• Contribute to thought leadership on production AI engineering and agentic delivery

Qualification

Experience Required

Solid hands‑on engineering experience with a track record of building AI systems, ideally with some exposure to enterprise or production environments. We want people who are passionate about shipping real AI products and are eager to grow their understanding of what it takes to build and run AI systems at scale in regulated environments.

Core experience

• Strong engineering background with production experience in Python and similar languages across AI systems
• Experience building or contributing to RAG pipelines, multi‑agent systems or LLM‑based products, ideally at meaningful scale
• Hands‑on experience with at least one major cloud AI platform (AWS Bedrock, GCP Vertex AI or Azure AI Studio)
• Experience designing eval frameworks, red‑team­ing processes and quality measurement for AI systems
• A portfolio or track record that demonstrates deployed or near‑production AI systems, with an interest in regulated or enterprise environments
• Some experience working within engineering teams in agile, client‑facing delivery contexts

AI, data and technology awareness

Practical experience with:

• Agentic frameworks: LangGraph, LangChain, CrewAI, Agentforce or similar
• Foundation model providers: Claude Code/Codex/Gemini, OpenAI or AWS Bedrock
• Vector databases: Pinecone, Weaviate, LlamaIndex or pgvector
• Cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio
• CI/CD for AI: version‑controlled prompts, automated testing, deployment pipelines
• EU AI Act compliance, bias auditing and model drift detection

Leadership & consulting skills

• Some technical leadership experience or a demonstrable appetite to grow into team leadership
• Clear communication of complex technical topics to client stakeholders
• Experience making and communicating architecture trade‑offs under delivery pressure
• Awareness of commercial models and technical delivery in professional services
• Comfortable leading within agile, collaborative, fast‑moving consulting environments
• Experience in Telco or Financial Services

Set yourself apart

• Certifications in AWS, GCP, Azure or Anthropic AI platforms
• Open‑source contributions to agentic or LLM tooling
• Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect)
• EU AI Act or AI governance certifications or published guidance
• Experience in Telco, Financial Services or Public Sector; our highest‑demand client verticals

What's in it for you

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 25 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family‑friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in‑person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion, belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Locations

London

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .