AI Hub Delivery Lead

AXA UK; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Accessibility support

Job summary

AXA UK is seeking an experienced AI Lead to own the AI delivery backlog, drive end-to-end programs from concept through production, and ensure scalable adoption across the UK business. You’ll bridge business stakeholders and technical delivery teams, owning value delivery, safety, quality and timely delivery.

Collaborate with product, data science, engineering and risk teams to define use cases, apply AI techniques, and implement governance, privacy and regulatory controls while coaching teams

Qualifications

• Experience leading AI/ML delivery across the full lifecycle.
• Ability to translate business problems into AI use cases with measurable value.
• Knowledge of governance, risk, privacy and regulatory considerations in AI.

Responsibilities

• Own the end-to-end AI backlog and prioritise by value, feasibility and risk.
• Lead multiple programmes from PoC to production, adoption and scaling.
• Collaborate with business, data science, engineering and architecture teams to define use cases and solutions.
• Deliver production-ready GenAI and agentic solutions with data prep, MLOps, testing and monitoring.
• Act as a trusted delivery partner managing scope, costs and timelines while driving adoption.
• Develop and improve operating model, tooling and playbooks for AI delivery.
• Ensure governance, privacy and regulatory compliance in line with AXA standards.
• Define benefits and adoption metrics, report to senior leadership and advise on scaling.

Skills

AI product management

Cross-functional leadership

ML use cases

Technical AI

Stakeholder storytelling

Insurance domain knowledge

Strategic thinking

Mentoring

Tools

LLMs

MLOps

RAG/CAG

Agentic AI

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job overview:

The AI Hub is our centre of excellence for delivering a significant portfolio of responsible AI and Automation solutions, that create measurable difference across the UK business. We’re looking for an experienced and proactive AI Lead to take the reins as product owner for our AI delivery and capability. You'll drive end to end delivery, converting innovative ideas into practical solutions that are adopted at scale. As the bridge between business stakeholders and technical delivery teams, you’ll own the backlog and ensure that solutions are delivered to the right standard of quality, safely and on time. You'll also ensure that the value we committed to is delivered through scaled user adoption. As the portfolio expands, you’ll play a key role in scaling our delivery model with it. If you enjoy tackling challenges and fostering collaboration across diverse teams, this could be the perfect opportunity for you.

Key responsibilities:

• Own the end-to-end AI backlog, prioritising based on value, feasibility, risk, dependencies and team capacity.
• Lead multiple concurrent programmes from proof of concept through to production deployment, adoption and scaling, ensuring disciplined delivery and proactive risk management.
• Collaborate with business, product, data science, engineering and architecture teams to define use cases, technical solutions, integration patterns and trade-offs, ensuring appropriate AI techniques are applied.
• Deliver production-ready GenAI and agentic solutions with robust data preparation, evaluation, MLOps, testing, monitoring and lifecycle management, including controls for safety, hallucination, costs, tokens and human oversight.
• Act as a trusted delivery partner across various functions, managing expectations around scope, timelines, costs and risks, while driving adoption through communication, training and change management.
• Develop and improve the operating model, standards, tooling and playbooks, balancing capacity and demand, coaching teams, managing partners and incorporating emerging AI trends to enhance capability.
• Ensure compliance with governance, responsible AI principles, privacy, security and regulatory requirements, working closely with Risk, Compliance, Legal and Data Governance teams.
• Define benefits and adoption metrics for each use case, monitor delivery outcomes, provide senior leadership with portfolio reports, and advise on scaling, sustaining or retiring solutions.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Your skills & experience:

• Previous experience in an AI and product management role.
• Demonstrable success in managing AI and ML use cases that deliver measurable business value throughout the entire delivery lifecycle, from ideation to scaling.
• Technical expertise in AI technologies, including LLMs, RAG/CAG, SLMs, distillation models, and Agentic AI architectures.
• Leadership ability to collaborate effectively across cross-functional teams at various levels within AXA.
• In-depth knowledge of the Insurance sector, understanding key value areas, pain points, and the existing data landscape.
• Strategic thinker with future-focused insights to ensure AXA’s AI ambitions remain relevant and innovative.
• Ability to craft compelling narratives for senior leadership and stakeholders.
• Passionate about AI, with a commitment to mentoring junior team members and fostering a culture of innovation.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

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