AI & Experience Orchestration Sales Director

Genesys; England; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

AI at enterprise scale

Flexible-first culture

Growth opportunities in AI era

Volunteer time / August Free Fridays

Global recognition

Job summary

Genesys is seeking a Director of Sales, AI and Experience Orchestration to lead a specialist overlay team across EMEA, partnering with Account Executives to drive AI-powered CX deals. You will coach and scale a high-performing group, translating customer challenges into AI use cases and shaping market execution with cross-functional leaders.

This leadership role offers global impact, with emphasis on AI-driven customer experience in a fast-evolving enterprise landscape.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 10+ years of enterprise software sales experience in AI-related customer experience.
• 5+ years managing specialist overlay / sales teams.
• Ability to influence outcomes through partnership with Account Executives and sales leadership without direct ownership.
• Excellent communication and executive engagement skills.

Responsibilities

• Lead, coach, and develop AI and Experience Orchestration Directors as specialist overlay sellers.
• Define operating models for AI specialists with Account Executives on accounts.
• Drive AI-focused sales motions to support pipeline and revenue goals.
• Align AI specialist coverage with subregional direct sales leadership.
• Translate customer challenges into AI-driven use cases and value narratives.
• Model executive presence and consultative selling techniques in engagements.

Skills

Executive communication

Cross-functional collaboration

Ambidextrous prioritization

Influence without ownership

Education

Bachelor’s degree or equivalent practical experience

10+ years in enterprise software sales (AI in CX)

5+ years people management (overlay/specialist)

Job description

Genesys is seeking a Director of Sales, AI and Experience Orchestration to lead a specialist overlay team across EMEA, partnering with Account Executives to drive AI-powered CX deals. You will coach and scale a high-performing group, translating customer challenges into AI use cases and shaping market execution with cross-functional leaders.

This leadership role offers global impact, with emphasis on AI-driven customer experience in a fast-evolving enterprise landscape.