AI-Driven Operations & Automation Specialist

Nous; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Nous is a household AI agent. This role sits in the Operations team at the heart of the business, focused on building scalable processes, automations and workflows that keep us reliable as we grow.

You will partner with product, engineering and data, spend time near the frontline, and turn messy operations into clear procedures that reduce manual work and improve the member experience.

Qualifications

• 2–5 years’ experience in operations, consulting, product operations, startups.
• Experience using AI tools in your work.
• Ability to own automations and end-to-end workflows.
• Quick learner of technical tools and internal systems.
• Attention to detail and root-cause analysis.

Responsibilities

• Identify repeated work and failure modes in operations.
• Design better workflows and write operating procedures.
• Turn messy processes into clear, scalable systems.
• Collaborate with product, engineering, data, and ops teams.
• Move work from inboxes to automated systems.
• Work near frontline to understand customer conversations.

Skills

Operations

Process improvement

Automation

AI tools

Customer focus

Job description

Nous is a household AI agent. This role sits in the Operations team at the heart of the business, focused on building scalable processes, automations and workflows that keep us reliable as we grow.

You will partner with product, engineering and data, spend time near the frontline, and turn messy operations into clear procedures that reduce manual work and improve the member experience.