AI-Driven Motor Claims Specialist

Zego; Halifax; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension & holidays

Job summary

Zego is hiring a motor claims handler in the UK to settle claims through final resolution with accurate liability assessment and proactive cost control.

You will assess recoveries and total losses using dash cam footage, statements, and police reports, while negotiating with insurers and solicitors. This role emphasizes AI-driven decision making and direct customer engagement via phone and chat.

Qualifications

• Claims experience in motor insurance.
• Fast-paced customer service environment experience.
• Comfortable speaking to customers by phone and live chat.
• Detail-oriented with good rapport building.

Responsibilities

• Settle a portfolio of motor claims through to final resolution with accurate liability assessment and cost control.
• Assess recovery and total loss claims using evidence (dash cam footage, witness statements, police reports).
• Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle losses.
• Resolve disputes over settlements with data-backed explanations.
• Issue settlements for repairs, medical bills and vehicles once a claim is finalised.
• Detect fraud early by cross-referencing claim details against industry databases.
• Keep internal systems and customer files up to date and route customers to the right supplier.

Skills

Claims experience

Customer service

Phone & chat

Attention to detail

AI-first mindset

Job description

Zego is hiring a motor claims handler in the UK to settle claims through final resolution with accurate liability assessment and proactive cost control.

You will assess recoveries and total losses using dash cam footage, statements, and police reports, while negotiating with insurers and solicitors. This role emphasizes AI-driven decision making and direct customer engagement via phone and chat.