AI-Driven CX Business Analyst

Fastmarkets; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Fastmarkets is seeking a Customer Experience Business Analyst on a fixed-term contract to join the Product team in London. You will blend business analysis with AI tools to identify gaps, define user stories, and drive process improvements that enhance customer experience.

Responsibilities include stakeholder facilitation, backlog grooming, workshops, and translating business needs into clear requirements for Agile delivery, with emphasis on data, pricing platforms, and governance.

Qualifications

• Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.
• Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.
• Ability to redesign processes using automation and AI where it adds value.
• Understanding of prompt design, output evaluation and iterative testing.
• Knowledge of responsible AI principles, including privacy, security and governance.

Responsibilities

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.
• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.
• Translate business objectives into high-quality user stories, acceptance criteria and process flows.
• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.
• Manage analysis activities independently across multiple initiatives with minimal supervision.
• Facilitate workshops and discovery sessions to align business, customer and technical requirements.
• Analyze and improve business processes to drive efficiency, scalability and customer value.
• Define success measures, support testing and validate outcomes against business objectives.
• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.
• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.
• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

Skills

Business analysis

AI-enabled analytics

Stakeholder management

Agile delivery

Facilitation

Requirement elicitation

Communication

User story writing

Backlog management

Pricing/data platforms

Tools

Jira

Confluence

Job description

Fastmarkets is seeking a Customer Experience Business Analyst on a fixed-term contract to join the Product team in London. You will blend business analysis with AI tools to identify gaps, define user stories, and drive process improvements that enhance customer experience.

Responsibilities include stakeholder facilitation, backlog grooming, workshops, and translating business needs into clear requirements for Agile delivery, with emphasis on data, pricing platforms, and governance.