AI-Driven CX Business Analyst

Fastmarkets; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

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Résumé du poste

Fastmarkets is seeking a Business Analyst to collaborate with product, business and technology teams to identify gaps in requirements and address business problems. The role blends strong business analysis with practical AI use to improve discovery, requirements definition, and delivery.

You will own requirements, lead stakeholder engagement, translate objectives into user stories, and drive backlog readiness across multiple initiatives, while leveraging AI to enhance research and

Qualifications

• Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.
• Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.
• Ability to redesign processes using automation and AI where it adds value.
• Understanding of prompt design, output evaluation and iterative testing.
• Knowledge of responsible AI principles, including privacy, security and governance.

Responsabilités

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.
• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.
• Translate business objectives into high-quality user stories, acceptance criteria and process flows.
• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.
• Manage analysis activities independently across multiple initiatives with minimal supervision.
• Facilitate workshops and discovery sessions to align business, customer and technical requirements.
• Analyse and improve business processes to drive efficiency, scalability and customer value.
• Define success measures, support testing and validate outcomes against business objectives.
• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.
• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.
• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

Connaissances

Business analysis

AI tools

Jira

Confluence

Stakeholder management

Communication

Outils

Jira

Confluence

Description du poste

Fastmarkets is seeking a Business Analyst to collaborate with product, business and technology teams to identify gaps in requirements and address business problems. The role blends strong business analysis with practical AI use to improve discovery, requirements definition, and delivery.

You will own requirements, lead stakeholder engagement, translate objectives into user stories, and drive backlog readiness across multiple initiatives, while leveraging AI to enhance research and