AI & Digital Systems Manager

Football Beyond Borders; Greater London, Manchester, Birmingham; Hybrid; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Learning & Development Budget

wellbeing budget

exclusive events and merch

Generous annual leave policy

Employee Assistance Programme

Staff away days

reputable sector name

Job summary

Football Beyond Borders is seeking a Digital Systems and AI Manager to strengthen Salesforce, deepen data insights and collaborate with teams across fundraising, operations and programmes.

The role is hybrid with London-based office days and inter-regional travel to Manchester and Birmingham. You will lead system updates, implement staff training and build an AI roadmap that supports young people and staff to work more effectively.

Qualifications

• Experience introducing AI tools and ethical use.
• CRM experience, ideally Salesforce, in charity/fundraising.
• Experience with external IT providers and hybrid IT.
• Ability to design and deliver staff training.
• Strong project management and prioritisation skills.
• Proficiency with Google Suite, Slack, HR tools, and data security knowledge.
• Excellent stakeholder relationship skills.
• Commitment to supporting staff and young people through technology.

Responsibilities

• Lead updates to Salesforce with documentation and testing.
• Maintain core digital systems (Salesforce, Google Suite, Slack, Charlie HR, Xero).
• Build dashboards and data insights for teams and SLT.
• Support the launch of a new FBB website.
• Track KPIs for digital and AI adoption and efficiency gains.

Skills

AI adoption

Salesforce CRM

Vendor management

Staff training

Project management

Data privacy

Digital tools

Tools

Salesforce

Google Workspace

Slack

Charlie HR

Xero

Job description

Football Beyond Borders is seeking a Digital Systems and AI Manager to strengthen Salesforce, deepen data insights and collaborate with teams across fundraising, operations and programmes.

The role is hybrid with London-based office days and inter-regional travel to Manchester and Birmingham. You will lead system updates, implement staff training and build an AI roadmap that supports young people and staff to work more effectively.