AI Business Systems Analyst

Spectrum IT; Southampton; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Spectrum IT is seeking an experienced AI Business Systems Analyst to drive AI-enabled transformation across the organisation. You will work across business, data and technology to identify opportunities where AI can deliver measurable value, operating in a hybrid role based from our Southampton offices three days a week.

You will collaborate with stakeholders, data specialists and vendors to shape AI solutions from design through adoption, lead system life cycles, and ensure governance, security

Qualifications

• 5+ years' commercial experience as a Business Systems Analyst delivering technology and business change.
• Experience on AI & digital transformation projects.
• Proven record in digital transformation, system implementation or business improvement programmes.
• Strong BA methodologies, tools and best practices.
• Good understanding of AI concepts including Generative AI, Machine Learning, intelligent automation.
• Strong data literacy covering data quality, structures, governance and reporting requirements.
• Experience working within regulated environments such as Legal, Financial Services or Professional Services.
• Excellent stakeholder management with experience engaging senior business and technical stakeholders.
• Experience with Excel and Power BI for reporting and visualization.
• Experience producing process maps and business process models.

Responsibilities

• Contribute to the Group's AI strategy & planning.
• Work with AI and project teams to identify innovative tech and AI systems and assess them against business, technical and security needs.
• Lead the implementation of approved tech/AI systems to ensure successful deployment.
• Oversee the system life cycle (implement/develop/decommission) for allocated systems.
• Undertake business analysis on initiatives, sourcing requirements from users to build into solutions and configurations.
• Identify and recommend process improvements, efficiency gains and cost savings.
• Troubleshoot technical issues and address support requests; analyze root causes and propose fixes.
• Participate in major incidents, remediating vulnerabilities and prioritizing fixes.
• Mentor junior colleagues and ensure governance processes are followed.
• Maintain solution management documents (design docs, knowledge base, procedures, FAQs, guides).
• Establish and maintain relationships with business contacts and 3rd party suppliers.
• Escalate issues to Technology Management with potential solutions.
• Maintain security/privacy by design in all work and promote cyber security best practices.

Skills

Business Analysis

AI Transformation

Digital Transformation

BA Methodologies

AI Concepts

Data Literacy

Regulatory Experience

Stakeholder Management

Analytical Skills

Process Mapping

Tools

Excel

Power BI

Job description

An exciting opportunity has arisen for an experienced AI Business Systems Analyst to join a growing Digital & Technology function and play a key role in delivering AI-enabled business transformation across the organisation. Working across business, data and technology; you'll help identify opportunities where Artificial Intelligence can deliver measurable business value. This is a hybrid working role and will be based from our clients Southampton offices 3 days per week.

As the AI Business Systems Analyst you'll work with stakeholders, technology teams, data specialists and third-party vendors to shape AI solutions from implementation to adoption. The purpose of this role is to facilitate the development and implementation of innovative technology and AI solutions that deliver business value, improve operational efficiency, enhance the client experience and support the organisation's strategic growth.

Key Responsibilities

• Contribute to the Group's AI strategy & planning.
• Work with the AI and project teams to identify innovative tech and AI systems. Then assess them against business, technical and security needs.
• Lead the implementation of approved tech / AI systems, ensuring that they are implemented with success.
• Play a leading role in system life cycle (implement / develop / decommission) for all allocated systems.
• Undertake a business analysis role on some initiatives, sourcing requirements from users to build into solutions & system configurations.
• Identify & recommend process improvements, efficiency gains and cost savings to the Group.
• Troubleshoot technical issues and respond to requests for support when required. Analyse root causes of common and recurring issues and propose permanent solutions.
• Participate in major incidents, remediating vulnerabilities, and priority fixes when required
• Mentor less experienced members of the Technology Department and help when necessary.
• Adhere to all Technology Governance processes such as incident management, change enablement etc.
• Maintain business solution management documents on including creating technical design documents, knowledge base articles and procedure documents, FAQ's, and self-help guides.
• Establish, develop and maintain effective relationships with assigned business contacts and 3rd Party Suppliers.
• Escalate any issues to the Technology Management Team as soon as possible and recommend potential solutions.
• Be aware of cyber security risks that exist and decline any events or concerns that are encountered. Carry out all tasks in a secure manner i.e. security by design in all work.
• Encourage best practise in regard to cyber security risks.
• Ensure a security and privacy first approach is taken to all work.

Skills & Experience

• At least 5 year's commercial experience as a Business Systems Analyst delivering technology and business change projects. (Heavy focus on system changes and process not just general BA activity.)
• Previous experience working on AI & digital transformation projects.
• Proven experience delivering digital transformation, system implementation or business improvement programmes.
• Strong understanding of Business Analysis methodologies, tools and best practice.
• Good understanding of Artificial Intelligence concepts, including Generative AI, Machine Learning, intelligent automation and data-driven decision making.
• Strong data literacy with experience analysing data quality, structures, governance and reporting requirements.
• Experience working within a regulated environment such as Legal, Financial Services, Professional Services or similar.
• Excellent stakeholder management skills with experience engaging senior business and technical stakeholders.
• Strong analytical, problem-solving and decision-making abilities.
• Experience using Microsoft Office, particularly Excel, together with reporting and visualisation tools such as Power BI.
• Experience producing process maps and business process models.