AI Agent Designer — Shape Global Automation & Workflows

Global Payments; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Global Payments is seeking an AI Agent Designer to join the AI Strategy team and shape the future of global commerce. You will design AI-powered workflows, orchestrate agent experiences, and partner with multiple functions to translate business challenges into scalable automation solutions.

You’ll lead discovery workshops, map complex processes, and define metrics to enable engineering teams. A strong background in AI agents and automation is essential.

Qualifications

• 7+ years experience in business analysis, product management, process design, solution design, or related role.
• Ability to translate complex business processes into structured requirements, workflows, or technology solutions.
• Strong facilitation and stakeholder management, with senior leaders.
• Strong experience with AI agents, automation, workflow platforms, RPA, or process automation technologies.
• Excellent communication, storytelling, and problem-solving with ability to influence decisions.
• Bonus: payments/fintech or regulated industries experience.

Responsibilities

• Design and orchestrate AI-powered workflows and autonomous agent experiences.
• Partner with functions to identify opportunities and translate challenges into agentic/automation solutions.
• Create agent blueprints, workflow designs, requirements, and success metrics for engineering teams.
• Lead AI discovery workshops and map cross-functional processes for AI agents and automation gains.
• Evaluate emerging AI technologies, automation tools, and agent frameworks.

Skills

Business analysis

Product management

Process design

Solution design

Stakeholder management

Communication

Storytelling

Problem-solving

Tools

AI agents

Automation platforms

Workflow platforms

RPA

Job description

Global Payments is seeking an AI Agent Designer to join the AI Strategy team and shape the future of global commerce. You will design AI-powered workflows, orchestrate agent experiences, and partner with multiple functions to translate business challenges into scalable automation solutions.

You’ll lead discovery workshops, map complex processes, and define metrics to enable engineering teams. A strong background in AI agents and automation is essential.