AI Agent Designer for Global Automation & Workflows

Global Payments; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Global Payments Inc. is seeking an AI Agent Designer to join our AI Strategy team and help shape the future of global commerce. You will design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done.

You will partner with business and technology leaders to identify high-value opportunities, map processes, and define future-state ways of working. You will create agent blueprints, workflow designs, and success metrics to enable scalable AI and

Qualifications

• 7 years+ of experience in business analysis, product management, process design, or a related role.
• Demonstrated ability to analyse complex business processes and translate them into structured requirements, workflows, or technology solutions.
• Strong facilitation and stakeholder management skills, with experience working directly with senior business and technology leaders.
• Strong experience with AI agents, automation, workflow platforms, RPA, or other process automation technologies.
• Excellent communication, storytelling, and problem-solving skills, with the ability to simplify complex concepts and influence decision‑making.

Responsibilities

• Design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done.
• Partner with different functions to identify high-value opportunities, translate business challenges into agentic and automation solutions, and define future-state ways of working.
• Create agent blueprints, workflow designs, requirements, and success metrics that enable engineering teams to build scalable AI and automation solutions.
• Lead AI discovery workshops, map complex cross-functional processes, and uncover opportunities for AI agents, automation, augmentation, and productivity gains.
• Evaluate emerging AI technologies, automation tools, and agent frameworks.

Skills

AI agent design

Workflow design

Process analysis

Stakeholder management

Communication

Tools

RPA

Automation platforms

Workflow platforms

Job description

Global Payments Inc. is seeking an AI Agent Designer to join our AI Strategy team and help shape the future of global commerce. You will design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done.

You will partner with business and technology leaders to identify high-value opportunities, map processes, and define future-state ways of working. You will create agent blueprints, workflow designs, and success metrics to enable scalable AI and