Agricultural Workshop Lead: Operations & Customer Service

Crawfords Group; Writtle; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Crawfords Loyalty Scheme

Westfield Healthcare Plan and Incent

Health Assured (Employee Assistance)

Zusammenfassung

Crawfords Group is seeking a Workshop Manager to oversee daily workshop operations, coordinating technicians, repairs, and service jobs. You will schedule, raise job cards, liaise with customers, manage invoicing and collaborate with service and sales teams to meet customer needs.

The ideal candidate will have hands-on leadership, strong organizational skills, and be prepared for out-of-hours support to maintain high service standards.

Qualifikationen

• Excellent customer communication skills and telephone manner.
• Agricultural machinery or automotive knowledge.
• Confident using Microsoft Word, Excel, and Office.
• Experience with Ibcos Gold system is advantageous but not essential.
• Ability to work under pressure in a fast-paced environment as part of a team and independently.

Aufgaben

• Manage technicians work each day.
• Book repairs/service jobs.
• Manage work to be invoiced.
• Raise job cards daily gathering as much information as possible.
• Liaise with service team regarding telemetry and pro-actively coordinate servicing accordingly.
• Dealing with customer enquiries and queries.
• Manage internal prep forms and agree correct time allowance for jobs.
• Agree all extra works required with customers and sales manager.
• Liaise with sales department regarding preparation of new and used machinery.
• Answer out of hours calls to customers and technicians including evenings and weekends as per rota.
• Liaise with all engineers to make sure all works carried out in a timely manner.
• Liaise with customers and make sure all works are carried out as requested and communicate timelines with regular updates.

Kenntnisse

Customer communication

Time management

Flexibility

Multitasking

Deadline oriented

Organised

Ibcos Gold experience

Tools

Microsoft Word

Microsoft Excel

Office Suite

Jobbeschreibung

Crawfords Group is seeking a Workshop Manager to oversee daily workshop operations, coordinating technicians, repairs, and service jobs. You will schedule, raise job cards, liaise with customers, manage invoicing and collaborate with service and sales teams to meet customer needs.

The ideal candidate will have hands-on leadership, strong organizational skills, and be prepared for out-of-hours support to maintain high service standards.