Service Workshop Manager | Lead Tech Team & Aftermarket Growth

Ripon Farm Services Ltd; Brigg; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

Sick scheme

24 days holiday plus bank holidays

Birthday day off

Life insurance 3x salary

Tailored career path

Manufacturer training

Employee uniform

Free on-site parking

Health and well-being support line

Cash plan

Job summary

Ripon Farm Services Ltd. is seeking an experienced Service Workshop Supervisor to coordinate and direct the service workload, oversee technicians, and drive efficient repairs for customers across the region.

You will share information on technician skills, coordinate training with the Group Service Manager, and maintain strong John Deere manufacturer relationships to deliver high standards of service.

Qualifications

• 3–5 years experience as a Service Technician or in a supervisory role or equivalent experience.
• Ability to lead others.
• High level of communication and human relations.
• Ability to use standard computer applications and learn bespoke IT programmes and systems.
• Familiar with John Deere and competitive products.
• Able to work under pressure.
• Ability to work extended hours and weekends.

Responsibilities

• Greets customers and listens carefully to their needs.
• Plans and allocates work for Technicians based on their expertise and skills.
• Directs and assists Technicians in their tasks to ensure repairs are completed correctly.
• Checks all completed jobs to ensure they are complete and accurate for both parts and labour, and invoices them in a timely manner.
• Responsible for the workshop efficiency of the depot ensuring maximum return on hours purchased and sold.
• Ensures that jobs are written up and passed for invoice in a timely manner.
• Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPI's with the team.
• Responsible for the special tool inventory and recommends the purchase of new tools if necessary.
• Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
• Shares daily discussions with the Group Service Manager to review workshop performance and to address any specific issues.
• Coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
• Manages ongoing relationships with John Deere and manufacturer personnel.
• Handles and resolves customer complaints pertinent to the department.
• Supervises and coaches the workshop team.
• Participates in recruiting, hiring and developing and retaining key talent.
• Acts in a professional manner and actively promotes Ripon Farm Services and John Deere with positivity and integrity and communicates effectively with all parties to drive the business forward.

Skills

Service Technician

Supervisory experience

Leadership

Communication

IT literacy

John Deere knowledge

Pressure management

Extended hours

Job description

Ripon Farm Services Ltd. is seeking an experienced Service Workshop Supervisor to coordinate and direct the service workload, oversee technicians, and drive efficient repairs for customers across the region.

You will share information on technician skills, coordinate training with the Group Service Manager, and maintain strong John Deere manufacturer relationships to deliver high standards of service.