Workshop Manager

Tiger Resourcing Group; London Borough of Newham; Vor Ort; GBP 42.000 - 66.000; Vollzeit

Zusammenfassung

Canning Town, United Kingdom — Tiger Resourcing Group is seeking an experienced Workshop Manager to lead end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale technology environment. The role combines strategic leadership with hands-on operational execution to ensure high-quality outputs and continuous improvement.

You will manage a multidisciplinary team, oversee third-party logistics, and contribute to forecasting, budgeting and KPI

Qualifikationen

• Degree or equivalent qualification in Engineering or Electronics.
• Experience managing technical workshop operations or repair environments.
• Knowledge of repair, refurbishment and diagnostics of electronic equipment.

Aufgaben

• Lead day-to-day operation of the workshop, overseeing repair, refurbishment and testing.
• Provide leadership to Workshop Team Leaders, Repair Engineers and administrative staff.
• Ensure compliance with quality standards, health and safety, and service performance measures.
• Act as senior escalation point for complex technical and operational issues.
• Plan resources, allocate expertise and prioritise repair activities to maximise productivity.

Kenntnisse

Electronic diagnostics

Team leadership

Process improvement

Resource planning

Quality management

Stakeholder management

Troubleshooting

Analytical skills

Operational governance

Ausbildung

Engineering/ electronics degree

Tools

ITIL framework

Jobbeschreibung

Canning Town, United Kingdom | Posted on 25/06/2026

An exciting opportunity has arisen for anexperienced Workshop Manager to lead the end-to-end repair, refurbishment andoperational management of a busy technical workshop supporting a large-scale,customer-facing technology environment.

The successful candidate will provide bothstrategic and operational leadership, ensuring the efficient repair ofelectronic equipment, effective resource planning, high-quality technicaloutputs and continuous improvement across workshop operations.

You will manage a multidisciplinary teamincluding Workshop Team Leaders, Repair Engineers, Technical Specialists andAdministrative Support, whilst also overseeing third-party logistics providersto ensure seamless delivery of services.

KeyResponsibilities

• Lead the day-to-day operation of the technical workshop, ensuringthe timely repair, refurbishment and testing of returned equipment andassets.
  
• Provide leadership to Workshop Team Leaders, Repair Engineers,Technical Specialists, Stores personnel and Administrative staff to ensureconsistent service delivery.
  
• Ensure compliance with quality standards, repair procedures, healthand safety requirements and agreed service performance measures.
  
• Act as the senior escalation point for complex technical andoperational issues arising within the workshop.
  
• Plan and prioritise repair activities, allocating resources andtechnical expertise to maximise productivity and turnaround times.
  
• Oversee stock control, spare parts availability and inventorymanagement, working closely with logistics and stores functions.
  
• Drive workforce development through coaching, performancemanagement, skills development and succession planning.
  
• Manage relationships with third-party logistics providers, ensuringservice level agreements are achieved and operational performance ismaintained.
  
• Support forecasting, capacity planning, budgeting and operationalimprovement initiatives alongside senior leadership.
  
• Produce regular management reports covering workshop performance,repair turnaround times, quality metrics, risks and continuous improvementactivities.
  
• Identify opportunities to improve workshop efficiency, repairprocesses and overall operational performance.
  

Skills& Experience

• Degree or equivalent qualification in Engineering, Electronics,Telecommunications, Industrial Engineering or a related technicaldiscipline.
  
• Significant experience managing technical workshop operations,repair centres or engineering service environments.
  
• Strong understanding of electronic, electro-mechanical and PC-basedequipment diagnostics, repair and refurbishment.
  
• Proven experience leading multidisciplinary technical teams withinoperational environments.
  
• Strong knowledge of quality assurance, operational governance andcontinuous improvement methodologies.
  
• Experience planning resources, managing workflow and balancingmultiple repair priorities.
  
• Demonstrable experience delivering against operational KPIs such asrepair turnaround times, quality targets and service performance measures.
  
• Excellent stakeholder management and communication skills,including experience managing third-party suppliers or logistics partners.
  
• Strong organisational, analytical and problem-solving skills.
  
• Ability to perform effectively in fast-paced, high-volume,quality-driven operational environments.
  
• Experience supporting customer-facing technology, payment systems,access control, ticketing equipment or similar operational hardware.
  
• Knowledge of workshop quality management systems and continuousimprovement methodologies.
  
• Experience with inventory management, spare parts planning andlogistics coordination.
  
• Background in diagnostic engineering, fault finding, root causeanalysis or repair methodology development.
  
• Familiarity with ITIL or other service management frameworks.