Aftersales Technical Engineer

Bosch Homecomfort; Thatcham; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays (

Company Performance Bonus

Enhanced pension contributions

Cycle to work scheme

Training platform access

Job summary

Bosch Home Comfort Group in the UK is seeking an Aftersales Technical Support Engineer to deliver hands-on and remote support across the UK & Ireland. You will diagnose, triage, and resolve air conditioning issues post‑installation, bridging customers, site engineers, and Hitachi teams.

You will train customers at the Maidenhead Training Centre, assess spares and warranty claims, and travel frequently to sites.

Qualifications

• Proven HVAC experience.
• NVQ 2/3 in Refrigeration & Air Conditioning.
• Safe Handling of Refrigerant.
• Full UK Driving Licence.

Responsibilities

• Providing onsite and remote technical support across the UK & Ireland.
• Fault finding, diagnostics, and system commissioning.
• Acting as a communication link between customers, site engineers and Hitachi teams.
• Delivering customer training onsite and at the Maidenhead Training Centre.
• Assessing new spares and warranty claims.

Skills

Technical knowledge

Communication

Training delivery

Travel willingness

Organised

Education

NVQ Level 2 - Refrigeration & Air Conditioning

NVQ Level 3 - Refrigeration & Air Conditioning

Safe Handling of Refrigerant

Full UK Driving Licence

Job description

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.

We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Support Engineer!

The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience, from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.

In this role, you will be responsible for:

• Providing onsite and remote technical support, including system commissioning, fault finding and system diagnosis across the UK & Ireland.
• Acting as a key communication link between customers, site engineers and Hitachi teams.
• Working closely with Sales and internal teams to support workflows and business needs.
• Delivering customer training both onsite and at the Maidenhead Training Centre, including presentations and hands‑on demos.
• Assessing new spares and warranty claims in line with company processes.

Education requirements:

• Proven HVAC experience
• NVQ Level 2 - Refrigeration & Air Conditioning.
• NVQ Level 3 - Refrigeration & Air Conditioning.
• Safe Handling of Refrigerant.
• Full UK Driving Licence.

Skills & Attributes:

• Strong technical knowledge and problem‑solving ability.
• Confident communicator with the ability to build strong customer relationships.
• Comfortable presenting and delivering training to varied audiences.
• Hands‑on approach with a willingness to travel across the UK & Ireland.
• Organised, detail‑focused and able to follow established processes.

Deadline for Applications: 12th May 2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working with uscomes with the following benefits:

• 25days annual leave per year plus bank holidays – option to buy 10 extra days
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.