Technical Support Advisor

Bosch Group; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working options

25 days annual leave

Company Performance Bonus up to £2,000

Enhanced pension contributions

Perkbox access

Employee Assistance Programme

Onsite canteen

Free onsite parking

Discounts on Bosch products

Wellbeing support

Bosch Social Club discounts

Job summary

Worcester Bosch is seeking a Technical Support Advisor to join the Technical Support department. You will deliver pre- and post-sales technical support for heating products via telephone, email, live chat and video, aiming for First Time Resolution and high customer satisfaction.

Role requires Level 3 qualification or above, preferring mechanical/electrical backgrounds, and familiarity with boilers/renewable heating. Training is extensive, with ongoing product updates and skills development.

Qualifications

• Must have Level 3 (A Level equivalent) qualification or above.
• A mechanical, electrical or similar recognised industry related qualification is preferred.
• Ideally, knowledge of the heating industry in the UK and Ireland should be supported by understanding boilers and renewable heating appliances.

Responsibilities

• Deliver pre- and post-sales technical support via multiple channels.
• Meet qualitative and quantitative KPI targets.
• Ensure advice is delivered Right First Time.
• Liaise with internal departments to share accurate technical information.
• Focus on customer needs to maintain best-in-class support.

Skills

Communication skills

Verbal communication

Customer service

Organisational skills

Analytical mindset

Education

Level 3 qualification

Mechanical or electrical qualification

Tools

Excel

PowerPoint

Word

Job description

We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!

Responsible for providing technical support on a range of heating products to both internal and external customer via telephone, email, live chat and video calling. Aiming to achieve first time resolution to enquiries and dealing with customers in an efficient and professional manner. To record & monitor the nature of enquiries and resolutions on appropriate platforms, pro-actively develop excellent working knowledge of the product range.

In this role, you will be responsible for:

• Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
• Perform against a set qualitative and quantitative KPI’s.
• To ensure that advice is delivered `Right First Time’
• Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.
• Focus on the needs of the customer to ensure best in class technical support is maintained.

Your profile

Education requirements:

Must have Level 3 (A Level equivalent) qualification or above. A mechanical; electrical or similar recognised industry related qualification is preferred. Ideally, knowledge of the heating industry in the UK and Ireland should be supported by an appreciation of the fundamental operation of all generic types of boilers and or renewable heating appliances. The position is supported by an extensive training & assessment period prior to undertaking the role with on-going training as new products and skills are introduced or required.

Skills & Attributes:

Reliable, flexible and highly motivated, with the ability to network and build relationships quickly. This is a high-profile customer focused role and requires excellent all-round communication and organisational skills. A polite and professional telephone manner is essential as are the skills necessary for confident remote communication with a wide range of customer types. Strong problem-solving ability backed with demonstrable knowledge of mechanical principles and their application - an analytical mindset with the ability to draw inference from data. Experience of working in a busy environment with varying workloads, pressures and deadlines - resilience and tenacity with the ability to work under pressure to a high standard. IT literate with experience using Excel, Power Point and Word.

Contact & additional information

Deadline for Applications: 18.09.2026 - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01.10.2026

Please note that this date is advisory and can be flexible within reason.

Working Hours:37.5 hours per week, on a rota basis. Working hours will be between 0700 to 1800 Monday to Friday, to cover core hours. In addition, Saturdays are an overtime requirement on a rota basis. New starters are expected to attend training on-site full time during their probation period.

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays (pro-rata for your first year)
• Eligibility for our Company Performance Bonus (up to £2,000 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
• Employee Assistance Programme and Virtual GP
• Discounts on products from across the Bosch Group
• Subsidised on-site café and canteen
• Health & well-being support including: over 200 trained mental health first aid champions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!

Welcome to Worcester

At Bosch, we care; for you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.

Well connected to public transport

This locations offer easy access to trains and/or buses—making your commute smooth, fast, and eco-friendly.

Well being and mental health programs

Your wellbeing matters—access mental health programs, Employee Assistance Programs (EAPs), and support whenever you need it.

Committed to DEI

At Bosch, diversity, equity, and inclusion are at the heart of our culture—everyone is valued, respected, and empowered to thrive.

Onsite Canteen & Dining Areas

Fuel your day with fresh meals and snacks from our onsite canteen and comfortable dining spaces.

Benefits & Services

Enjoy a range of perks—from Bosch product discounts to savings at popular high street brands. We've got your back, in and out of work

Free Onsite parking

free parking is available right at work for your convenience

Company pension scheme

Secure your future with our company pension—matched contributions up to 8%.

Welcome to Worcester Bosch

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re givingour customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.