Aftersales & Support Manager

Nicholas Associates Group; Bradford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Aftersales & Support Manager to lead aftersales operations and enhance customer satisfaction. In this pivotal role, you will collaborate with Sales and Operations teams to ensure seamless service delivery. Your expertise in returns management and strong organizational skills will be crucial in managing warranty claims and support contracts, driving customer retention and satisfaction. This position offers a range of benefits, including a salary sacrifice pension plan and employee stock purchase options, making it an attractive opportunity for professionals looking to make a significant impact in a dynamic environment.

Benefits

Salary sacrifice pension plan matching up to 7%

Employee Stock Purchase Plan

Free life assurance cover worth four times the basic salary

Electric & Hybrid Vehicle salary sacrifice scheme

Holiday purchase scheme for additional leave

Company-funded medical cash plan

Internal reward and recognition scheme

Employee Assistance Programme

Wellbeing programmes supporting physical, mental, financial, and environmental health

Employee discounts with leading brands

Qualifications

• Experience in returns management and logistics is essential.
• Strong organizational and multitasking skills required.

Responsibilities

• Manage all aftersales operations and customer satisfaction.
• Oversee warranty claims and support contracts to boost revenue.

Skills

Returns Management

Account Management

Supply Chain

Logistics

Organizational Skills

Communication Skills

Project Management

Microsoft Office

Job description

Job Reference:

JN -052025-62665_1746627562

About the Role

Nicholas Associates has an exciting opportunity for an Aftersales & Support Manager. This key role is responsible for managing all aftersales operations. You will collaborate with both the Sales and Operations teams to ensure high customer satisfaction while achieving business targets.

Key Responsibilities

• Serve as the primary contact for all Return Material Authorisation (RMA) activities
• Develop and maintain strong customer relationships
• Manage warranty claims, ensuring prompt and professional resolution
• Oversee support and service contracts to boost recurring revenue and customer retention
• Control inventory, including customer-owned stock and returned materials
• Achieve high performance against business objectives and service standards
• Administer all RMA processes in line with company procedures
• Prepare reports on aftersales activities, customer satisfaction, and service performance
• Monitor and analyze aftersales metrics to identify improvement areas
• Continuously improve aftersales policies and procedures

Skills & Experience

• Experience in returns management, account management, supply chain, or logistics
• Detail-oriented with strong organizational skills and multitasking ability
• Excellent communication and interpersonal skills
• Strong administrative and planning capabilities
• Proven project management skills
• Influencing skills and ability to work across different business levels
• Proficiency in Microsoft Office
• Proactive, logical, and solution-focused approach

Benefits Package

• Salary sacrifice pension plan matching up to 7%
• Employee Stock Purchase Plan
• Free life assurance cover worth four times the basic salary
• Electric & Hybrid Vehicle salary sacrifice scheme
• Holiday purchase scheme for additional leave
• Company-funded medical cash plan
• Internal reward and recognition scheme
• Employee Assistance Programme
• Wellbeing programmes supporting physical, mental, financial, and environmental health
• Employee discounts with leading brands
• Cycle to Work scheme
• Family-friendly policies
• Company sick pay
• Equality, Diversity & Inclusion initiatives
• Local discounts and offers

About Us

We are committed to diversity and inclusion, welcoming applications from all qualified individuals. As a Disability Confident Employer, we support candidates with disabilities and offer flexible working options. We prioritize candidate privacy in accordance with our Privacy Notice.

Contact

For more information, please contact us at 07856 919293.