Customer Service Support Manager

W Talent; Chesterfield; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Support Manager to enhance customer training and aftercare services. This role involves engaging with customers on technical product usage, managing a helpdesk, and identifying upsell opportunities. With a hybrid working model, you will enjoy flexibility and the chance to travel nationally and internationally, connecting with a diverse customer base. If you have a strong customer service background and are passionate about delivering exceptional support, this is the perfect opportunity to make a significant impact in a modern, dynamic environment.

Qualifications

• Extensive customer-facing experience is essential.
• Strong interpersonal skills to engage all internal stakeholders.

Responsibilities

• Train customers on product installation and usage.
• Manage Helpdesk and provide collaborative aftersales service.
• Identify upsell and account development opportunities.

Skills

Customer-facing experience

Interpersonal skills

Training experience

Emotional intelligence

Proactive approach

Job description

W Talent Chesterfield, England, United Kingdom

Customer Service Support Manager

This range is provided by W Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role Overview

In this role, you will be responsible for training customers on the installation and usage of technical products, delivering a robust helpdesk and aftercare service, and identifying opportunities to expand accounts with both new and existing customers.

Our client offers a hybrid working model, providing flexibility, along with occasional national and international travel, allowing you to engage directly with their global customer base.

Key Responsibilities

• A highly customer-focused role, supporting customers from installation stage onwards
• Deliver training on product installation and technical use, both remotely and on-site
• Create and develop training and instructional materials for customers
• Identify and action commercial upsell and account development opportunities to support the Sales team
• Manage the Helpdesk, providing collaborative aftersales service by resolving issues and closing tickets promptly
• Manage internal relationships, addressing issues and driving process improvements from quotation to aftercare
• Actively refine systems and processes across the business

Skills & Experience

• Extensive customer-facing experience
• Strong interpersonal skills to engage all internal stakeholders is essential
• Experience working with technical products from a training and aftercare perspective
• A high level of personability and emotional intelligence, alongside a naturally flexible and proactive approach to challenges

If this matches your experience and you want to play a pivotal role in the growth and success of this modern, flexible business, we want to hear from you!

BEFORE APPLYING: Please ensure you currently live within a daily commutable distance to the Greater Sheffield area.

Applicants must please have full right to work in the UK at the time of application with no requirement for sponsorship - now or in the future - as our client is unable to provide visa sponsorship.

We look forward to receiving your CV!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Manufacturing