Service Manager 211/915 Leeds Road, Huddersfield, Kirklees Service & Support

Hgvtraders; Huddersfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated DAF Service Manager to lead their service department in Huddersfield. This role is pivotal in ensuring exceptional service delivery and operational efficiency. You will manage a talented team, foster strong relationships with customers, and drive the business towards achieving its financial goals. The company offers a comprehensive benefits package, including a company vehicle, generous holiday allowance, and career development pathways. Join a passionate team that values inclusivity and personal growth, and make a significant impact in a supportive environment.

Benefits

Company vehicle for business and personal use

25 days holiday plus bank holidays

Pension with matched contributions

BUPA medical insurance

Life assurance 2 x salary

Career development pathways

Vehicle purchase discount

Employee discounts

Employee assistance programme

Mental health support

Qualifications

• Demonstrated leadership and communication skills are essential.
• Ability to motivate team members and build strong relationships.

Responsibilities

• Lead the efficient operation of the Service department.
• Manage a team of technicians and ensure high service levels.
• Develop long-term customer relationships and improve service.

Skills

Leadership skills

Communication skills

Motivational skills

Relationship building

Attention to detail

Methodical approach

Ability to work under pressure

Tools

Kerridge systems

Job description

Motus Commercials located in Huddersfield is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working:

• 5 days per week Monday to Friday 8.00am - 17.00pm
• OTE - 25% of annual salary
• Company Vehicle or allowance

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

• Company vehicle for business and personal use
• Holiday allowance of 25 days plus bank holidays
• A pension that pays through salary sacrifice matched contributions up to 8%
• BUPA medical insurance
• Life assurance 2 x salary
• Career development pathways
• Vehicle purchase discount
• Employee discounts with the Network Benefits
• Employee assistance programme
• Colleague introduction award
• Great career development
• Onsite mental health first aiders
• Seminars providing education on mental, physical and financial wellbeing
• Being Brilliant Awards
• Engagement & Charity Events

As a Service Manager at Motus Commercials in Huddersfield we will be looking for you to be able to demonstrate:

• Brilliant leadership skills.
• Excellent communication skills both verbal and written.
• Clear vision in achieving business goals.
• An ability to motivate and inspire team members to exceed targets.
• An ability to build and maintain strong working relationships with both colleagues and customers.
• An understanding of the demands of the role and the time and attention needed to produce impressive results.
• A good eye for detail in recognising opportunities to help drive forward the succession of the Service business.
• A methodical approach to work.
• An ability to perform well under pressure.

It would be advantageous if you had:

• DAF Product experience
• Knowledge of Kerridge systems

Main duties will be:

As a Motus Commercials Service Manager, you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business.

• Managing a Team of Commercial Vehicle Technicians, Service Receptionists and Service Administrators.
• Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels.
• Strengthening and developing long term customer and franchise partner relationships.
• Working with the Aftersales Executive to develop opportunities to grow the Service business.
• To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
• Ensuring the compliance of the Financial Control Policy in relation to all service areas.
• Ensuring MOT pass rates are in line or exceed company benchmarks.
• Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
• Working together with the Dealership Marketing team to identify opportunities to increase revenue streams.
• To enjoy your time as a Brilliant Colleague within Motus Commercials.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS HUD to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.

Additional Benefits

• Company Pension
• Company Car

About the Company

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.