Aftersales Support Coordinator

Tiger Trailers Limited; Clive; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Programme

Pension scheme

Canteen on-site

On-site parking with charging points

Company vehicle use where possible

Death in service

Flexible start/finish times

Job summary

Tiger Trailers Limited is seeking an Aftersales Coordinator to manage key aftersales customer accounts, track updates, and maintain our intranet for Warranty and Repairs. You will liaise with suppliers and internal teams to ensure timely progress and reporting while monitoring costs and compliance with industry regulations.

The role requires experience in an aftersales/service environment, strong communication skills, and proficiency with Excel and Office.

Qualifications

• Aftersales/Service department experience is essential.
• Experience in a repair/workshop environment is desirable.
• Experience in a planning role is desirable.
• Excellent written and verbal communication skills are essential.
• Good business acumen with ability to produce and understand finance reports.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Manage aftersales customer accounts and provide regular updates.
• Maintain intranet system for Warranty and Repairs, administer new Warranty cases, POs, and reports.
• Monitor supplier and service vendor performance and progress updates to meet targets.
• Control Warranty and Repair costs in line with budgets.
• Keep up to date with technical product information and industry regulations.

Skills

Aftersales

Repair environment

Planning

Communication

Finance reporting

Excel

Office suite

Job description

Your normal hours of work per week are 39 hours. Your hours of work will be starting no earlier than 7.30am and no later

than 8.30am each day with a 30 minute unpaid lunch break each day. Monday – Thursday you will work an 8 hour day

(excluding lunch) and Fridays you will work a 7 hour day (excluding lunch).

You will be expected on occasion to work later in the evening or weekends as business needs require.

Tiger Trailers is one of the Northwest’s fastest growing companies and recent winners of a British Chambers of Commerce Business Award. Due to continual growth and increased market share Tiger Trailers offers an exciting opportunity to be part of a rapidly growing company.

As an industry leader in custom trailer solutions, we pride ourselves on our commitment to quality, customer satisfaction, and employee development. At Tiger Trailers, you'll find a collaborative work environment, competitive benefits, and the chance to contribute to help drive success in this thriving industry!

Responsibilities Include:

Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system.

• Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times
• To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports
• To monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met
• To monitor and control Warranty and Repair costs in line with departmental budgets
• To keep up to date with relevant technical product information and industry regulations

Personal Attributes

• Experience in an Aftersales/Service department – essential
• Experienced working in a repair/workshop environment - desirable
• Experience within a planning role - desirable
• Excellent communication skills both written and verbal - essential
• Process-driven, methodical approach to tasks
• Good Business acumen, with the ability to produce and understand Finance and Management Reporting
• Competence with IT programs such as Microsoft Excel, Word, PowerPoint

Employee Benefits:

• 39 hour week, flexible start and finish times with early finish on Fridays
• Employee Assistance Programme
• Contributory pension scheme
• Subsidised onsite canteen with regular free offers
• On-site parking with electric/plug-in charging points
• Use of company vehicles where possible for work-related travel
• Death in service benefit

GENERAL DATA PROTECTION REGULATION (GDPR) 2018

Information from this application may be processed for purposes registered by the Employer under the General Data Protection Regulation 2018. Individuals have, on written request the right to access to personal data held about them. It is in the legitimate interests of Tiger Trailers to process the data supplied in this application form for the purpose of recruitment, selection and administration purposes. Unsuccessful job applications will be permanently destroyed following completion of the recruitment process.