Aftersales Service Manager – Lead High-Performance Workshop

Barretts (Barretts of Canterbury Limited); Canterbury; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Company car

32 days annual holiday (includes 8 ban

Bonus scheme

Welcome pack & company induction

Discounted servicing & parts across:

Company Pension

Cycle to work scheme

Barretts Summer Ball (held every 2 yrs

Job summary

Barretts Jaguar Land Rover in Canterbury is seeking a Service Manager to lead our JLR workshop operation. You will drive productivity, efficiency and customer satisfaction, reporting to Head of Client Care and shaping a high-performing workshop culture. The role focuses on delivering premium service, budgets and KPIs while developing the team and processes within Barretts, a respected automotive retailer in the UK.

Qualifications

• Proven experience as a Service Manager, Aftersales Manager, Workshop Manager or similar leadership role within a franchised automotive retailer.
• Strong track record of leading workshop operations and delivering financial and operational performance.
• Excellent leadership and coaching skills to develop technicians and colleagues.

Responsibilities

• Lead and develop the workshop team with a culture of accountability and continuous improvement.
• Support recruitment, training and succession planning to build capability.
• Conduct performance reviews and development discussions to help colleagues grow.

Skills

Leadership

Aftersales experience

Budget management

Customer service

Communication

Driving licence

Job description

Barretts Jaguar Land Rover in Canterbury is seeking a Service Manager to lead our JLR workshop operation. You will drive productivity, efficiency and customer satisfaction, reporting to Head of Client Care and shaping a high-performing workshop culture. The role focuses on delivering premium service, budgets and KPIs while developing the team and processes within Barretts, a respected automotive retailer in the UK.