Service Manager - JLR Canterbury

Barretts (Barretts of Canterbury Limited)

Canterbury

Hybrid

GBP 42,000 - 62,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Company car

32 days annual holiday (includes 8 ban

Bonus scheme

Welcome pack & company induction

Discounted servicing & parts across:

Company Pension

Cycle to work scheme

Barretts Summer Ball (held every 2 yrs

Job summary

Barretts Jaguar Land Rover in Canterbury is seeking a Service Manager to lead our JLR workshop operation. You will drive productivity, efficiency and customer satisfaction, reporting to Head of Client Care and shaping a high-performing workshop culture. The role focuses on delivering premium service, budgets and KPIs while developing the team and processes within Barretts, a respected automotive retailer in the UK.

Qualifications

Proven experience as a Service Manager, Aftersales Manager, Workshop Manager or similar leadership role within a franchised automotive retailer.
Strong track record of leading workshop operations and delivering financial and operational performance.
Excellent leadership and coaching skills to develop technicians and colleagues.

Responsibilities

Lead and develop the workshop team with a culture of accountability and continuous improvement.
Support recruitment, training and succession planning to build capability.
Conduct performance reviews and development discussions to help colleagues grow.

Skills

Leadership

Aftersales experience

Budget management

Customer service

Communication

Driving licence

Job description

Are you looking for a career-defining role and the opportunity to lead and develop a high-performing team within a prestigious premium automotive brand?

At Barretts Jaguar Land Rover, we are seeking an ambitious, driven and people-focused Service Manager to lead our dedicated JLR workshop operation at Geoffrey Barrett Way.

Reporting directly to the Head of Client Care, you will lead our dedicated Jaguar Land Rover operation, taking responsibility for the performance, development and success of the workshop team. Working closely with colleagues across the aftersales department, you will drive productivity, efficiency and customer satisfaction while creating a high-performing culture focused on delivering exceptional results for our clients and the business.

This is an exciting opportunity for a strong operational leader who is passionate about developing people, improving capability, driving efficiency and delivering outstanding results. You will be responsible for creating a high-performing workshop culture, maximising productivity, achieving departmental budgets and KPIs, and ensuring our clients receive the premium experience expected from the Jaguar Land Rover brand.

What We're Looking For

Previous experience as a Service Manager, Aftersales Manager, Workshop Manager or similar leadership role within a franchised automotive retailer.
A proven track record of leading successful workshop operations and delivering strong financial and operational performance.
Strong leadership and coaching skills with the ability to develop technicians and support colleagues to achieve their full potential.
A passion for operational excellence, efficiency improvement and continuous development.
Commercial awareness with experience managing budgets, productivity, efficiency and key performance indicators.
Excellent communication and relationship-building skills with both customers and colleagues.
A full UK driving licence.

Key Responsibilities

Lead, coach and develop the workshop team, creating a culture of accountability, teamwork and continuous improvement.
Support recruitment, training and succession planning to build capability and future strength within the department.
Conduct regular performance reviews and development discussions to help colleagues achieve their full potential.

Workshop Performance

Take full responsibility for workshop productivity, efficiency and utilisation.
Drive performance through effective workshop planning, resource management and performance monitoring.
Identify opportunities to improve processes, reduce waste and increase operational effectiveness.
Deliver agreed departmental budgets, labour sales targets and key performance indicators.
Monitor daily, weekly and monthly performance, implementing action plans where required.
Ensure warranty processes, labour recovery and workshop disciplines are maintained to the highest standards.

Customer Experience

Work collaboratively across the aftersales department to deliver a seamless and premium customer journey.
Support the delivery of excellent customer satisfaction and retention performance.
Resolve escalated customer concerns professionally and effectively.

Operational Excellence

Maintain a safe, compliant and professional workshop environment.
Ensure equipment, facilities and working practices support excellent operational performance.
Champion best practice and continuous improvement across all workshop activities.

Why Join Barretts Jaguar Land Rover?

This is an opportunity to take ownership of a key part of our aftersales operation and lead a talented team within one of the UK's most respected automotive retail groups. We are looking for someone who wants to make a genuine impact, develop people, drive performance and play a key role in the continued success of our Jaguar Land Rover business.

Company Benefits