Aftersales Performance Analyst

Pybus Recruitment Ltd; London Borough of Hounslow; Presencial; GBP 48.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 15% bonus potential

7% pension contribution

Private Health Insurance and Dental

Life Cover

Critical illness cover

25 days holiday + bank holidays

Descripción de la vacante

Pybus Recruitment Ltd is seeking an Aftersales Performance Analyst for an OEM Manufacturer in London. The role focuses on monitoring aftersales performance, consolidating regional data, and supporting leadership with reporting and meetings.

You will analyze KPIs, manage dashboards in Power BI, Excel, and PowerPoint, and drive continuous improvement across a national retailer and service network. Fluency in English and Mandarin is essential; office-based role in Chiswick Park, West London.

Formación

• Fluent in English and Mandarin spoken and written.
• Minimum of 3 years in aftersales operations, data analysis or automotive environment.
• Advanced proficiency in Excel and PowerPoint.
• Experience using data visualisation tools such as Power BI.

Responsabilidades

• Monitor aftersales performance and consolidate regional/departmental reports.
• Manage reporting tools, dashboards, and performance tracking systems.
• Coordinate management meetings and prepare presentations for senior management.
• Identify bottlenecks and support continuous improvement initiatives.

Conocimientos

Fluent English

Mandarin

Excel

PowerPoint

Power BI

Analytical thinking

Organisational skills

Coordination

Herramientas

Power BI

Descripción del empleo

Job Title: Aftersales Performance Analyst – OEM Manufacturer

Location: Chiswick Park, West London, W4

Salary: Up to £55,000 + 15% bonus potential + excellent company benefits

Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)

Essential Requirement - Candidate must be fluent in both English and Mandarin

Overview

We are recruiting for an experienced Aftersales Performance Analyst to join a rapidly growing automotive organisation. This is an excellent opportunity for a highly organised, analytical, and proactive individual to support the Aftersales leadership team in driving operational performance across a national retailer and service network.

The successful candidate will play a key role in monitoring aftersales performance, managing reporting processes, coordinating management meetings, and supporting continuous improvement initiatives.

The role will be office based in our clients head office in Chiswick Park.

The candidate must be fluent in both English and Mandarin.

Key Responsibilities

Aftersales Performance Monitoring

• Support the Aftersales leadership team in consolidating and reviewing regional and departmental performance reports.
• Monitor key performance indicators including customer satisfaction, warranty performance, service revenue, and parts sales.
• Produce analytical summaries highlighting trends, risks, and opportunities for improvement.

Data Management & Reporting

• Collect, manage, and analyse operational data from regional and head office aftersales teams.
• Maintain reporting tools, dashboards, and performance tracking systems.
• Ensure data accuracy, consistency, and timely submission of reports.

Meeting Coordination & Documentation

• Organise and coordinate regular management meetings, reviews, and workshops.
• Prepare presentations, reports, and briefing materials for senior management.

Process Improvement

• Identify operational bottlenecks and support the implementation of more efficient processes.
• Assist with the introduction of new systems and reporting tools to improve accuracy and efficiency.
• Contribute to continuous improvement initiatives across the aftersales function.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of aftersales reporting.
• Completion rate of actions arising from management meetings.
• Quality and insightfulness of performance analysis.
• Contribution to measurable reporting and process efficiency improvements.
• Effective collaboration with cross-functional teams and management.

Candidate Requirements

• Fluent in both English and Mandarin
• Minimum of 3 years' experience within aftersales operations, data analysis, business administration, or a related automotive environment.
• Strong analytical, organisational, and coordination skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualisation tools such as Power BI.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive approach with a strong sense of ownership and responsibility.
• Ability to work effectively within a fast-paced team environment.

This is an excellent opportunity to join a growing automotive business where you can make a significant contribution to aftersales performance, reporting, and operational excellence.

Benefits

• Up to 15% bonus potential
• 7% pension contribution if you contribute 5%
• Private Health Insurance and Dental Insurance
• Life Cover
• Critical illness cover
• 25 days holiday + bank holidays

Requirements

• Fluent in both English and Mandarin
• Minimum of 3 years' experience within aftersales operations, data analysis, business administration, or a related automotive environment.
• Strong analytical, organisational, and coordination skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualisation tools such as Power BI.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive approach with a strong sense of ownership and responsibility.
• Ability to work effectively within a fast-paced team environment.

Benefits

• Up to 15% bonus potential
• 7% pension contribution if you contribute 5%
• Private Health Insurance and Dental Insurance
• Life Cover
• Critical illness cover
• 25 days holiday + bank holidays