Aftersales Manager - Northampton Transit Centre

Essex Ford; Northampton; On-site; GBP 55,000 - 65,000; Full time

Job summary

A dynamic role for an Aftersales Manager at Allen Motor Group's Ford Transit Centre in Northampton. This full-time position, which includes a competitive salary, company vehicle, and various employee benefits, is focused on driving performance and customer satisfaction in a busy service department. Candidates should possess strong experience in automotive service management.

Benefits

Company provided vehicle

30 days holiday plus additional entitlement

Discounts on MOTs, services, and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

Up to £1,000 refer a friend scheme

Full training and support

Qualifications

• Strong previous experience as an automotive service/aftersales manager preferably from a franchised dealership.
• Full UK driving licence.
• Knowledge of warranty procedures is advantageous.

Responsibilities

• Ensure achievement of KPI’s for all service department members.
• Engage aftersales team to deliver commercial results and exceptional customer service.
• Develop skills and career progression of current and new team members.

Skills

Organisational skills

Teamwork

Problem-solving

Job description

Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford Transit Centre in Northampton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £55,000 an OTE of £65,000, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.

Why Allen Motor Group?

In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:

• Company provided vehicle
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group
  
  

Previous Experience

To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous
  
  

Key Duties And Responsibilities

• Ensure the achievement of KPI’s for all service department members
• Maintaining an understanding of all relevant consumer and local market influences
• Engage the aftersales team to deliver commercial result and exceptional customer service
• Drive the performance of the workshop team to maximise efficiency
• Develop the skills and career progression of current and new team members
  
  

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now

Aftersales Manager - Northampton Transit Centre

Northampton, Northamptonshire, United Kingdom

NN1 5NX

£55,000 - £65,000 OTE & Company Provided Vehicle per year

Permanent - Full-time

Posted yesterday

Closing date: 01/08/2025

Job reference: DS1330921NorAMNTC