Aftersales Manager - Northampton Transit Centre

Allen Motor Group; Northampton; On-site; GBP 55,000 - 70,000; Full time

Job summary

Allen Motor Group is seeking an Aftersales Manager for their Ford Transit Centre in Northampton. This full-time position involves managing a service department with a focus on performance and customer satisfaction. Competitive salary and a range of benefits including a company vehicle and bonus opportunities are provided.

Benefits

Company provided vehicle

30 days holiday including bank holidays

Discounts on MOT’s, services and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

Refer a friend scheme up to £1,000

Full training and support

Qualifications

• Strong previous experience as an automotive service/aftersales manager.
• Full UK driving licence required.
• Experience in a franchised dealership is ideal.

Responsibilities

• Manage a fast-paced service department focusing on profitability and customer satisfaction.
• Drive the performance of the workshop team to maximize efficiency.
• Achieve KPIs for service department members.

Skills

Organisational skills

Customer service

Teamwork

Problem-solving

Job description

Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford Transit Centre in Northampton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £55,000 an OTE of £65,000, a company provided vehicle and an overachievement bonus. This position reports to the General Manager.

Why Allen Motor Group?

In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:

• Company provided vehicle
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Previous Experience

To be considered for this position will you have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous

Key Duties and Responsibilities

• Ensure the achievement of KPI’s for all service department members
• Maintaining an understanding of all relevant consumer and local market influences
• Engage the aftersales team to deliver commercial result and exceptional customer service
• Drive the performance of the workshop team to maximise efficiency
• Develop the skills and career progression of current and new team members

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now