Aftersales Manager: Drive Service & Parts Excellence

Evans Halshaw; Hessle; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

33 days holiday incl. BHs

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day

Long service anniversaries

Training and career growth

Cycle to work scheme

High street discounts

Referral scheme

Job summary

Lithia UK is seeking an Aftersales Manager for Omoda & Jaecoo Hull to oversee the workshop, Service Advisors and Parts department. You will drive profitability, manage budgets and lead a high-performing team while ensuring exceptional customer service and compliance with legislation.

We offer a competitive package with company car, pension, life assurance, 33 days holiday and exclusive discounts. If you are commercially minded and results-driven, join us to lead the aftersales operation in a

Qualifications

• Experience in a target driven environment with the ability to lead and motivate a team to exceed targets.
• Passionate about providing exceptional levels of customer service to ensure customer retention.
• Proven background in running a successful workshop or parts department.
• Strong business acumen and understanding of financials and budgets.
• Strong knowledge of consumer/vehicle legislation.

Responsibilities

• Ensure all warranty and repair work adheres to manufacturer and company standards.
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives.
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to.
• Leading the team, setting clear targets and KPIs, to excel and over achieve these.
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
• Enhancing levels of customer service to achieve a high CSI score for the department.

Skills

Target-driven leadership

Customer service excellence

Team motivation

Business acumen

Vehicle legislation knowledge

Job description

Lithia UK is seeking an Aftersales Manager for Omoda & Jaecoo Hull to oversee the workshop, Service Advisors and Parts department. You will drive profitability, manage budgets and lead a high-performing team while ensuring exceptional customer service and compliance with legislation.

We offer a competitive package with company car, pension, life assurance, 33 days holiday and exclusive discounts. If you are commercially minded and results-driven, join us to lead the aftersales operation in a