Aftersales Manager

Lithia UK; Sunderland; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

33 days annual leave

Extra day off on birthday

Salary sacrifice scheme for a new car

Paid day to volunteer

Training and career growth opportunities

Cycle to work scheme

High street discounts

Referral rewards

Job summary

Lithia UK seeks an Aftersales Manager for their new store in Sunderland to oversee workshop and parts department operations. The ideal candidate will have automotive aftersales experience and a strong focus on exceptional customer service.

The role involves maximizing profitability through target setting and team leadership while ensuring compliance with manufacturer and company standards. Benefits include competitive salary, annual leave, and opportunities for career growth.

Qualifications

• Experience in a target driven environment with proven team leadership capabilities.
• Exceptional customer service skills for customer retention.
• Strong background in managing a workshop or parts department.

Responsibilities

• Ensure warranty and repair work adheres to standards.
• Maximise efficiency and profitability for the Service department.
• Management of accounts, budgets and costs for the department.
• Lead the team to excel and achieve targets.
• Ensure a safe working environment per health regulations.

Skills

Target driven

Team leadership

Customer service

Business acumen

Knowledge of consumer legislation

Job description

Aftersales Manager

Evans Halshaw

Omoda & Jaecoo Sunderland - New Store Opening

Competitive salary and OTE with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Our new Evans Halshaw site, Omoda & Jaecoo Sunderland are recruiting an Aftersales Manager to oversee their workshop, Service Advisors and Parts department.

We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.

What does the role of an Aftersales Manager involve?

• Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to
• Leading the team, setting clear targets and KPIs, to excel and over achieve these
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
• Enhancing levels of customer service to achieve a high CSI score for the department

What do you need to succeed as an Aftersales Manager?

• Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
• Passionate about providing exceptional levels of customer service to ensure customer retention
• Proven background in running a successful workshop or parts department.
• Strong business acumen
• Strong knowledge of consumer/vehicle legislation

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

Equal Opportunities Employer

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.