Aftersales Manager

Porsche; West Carr; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on Retail

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional…

Company Events

Job summary

Porsche Hull is seeking an Aftersales Manager to lead the workshop, service and parts teams, driving profitability and customer satisfaction. You will coach staff, manage budgets and collaborate with other departments to improve overall centre performance.

Success in this role requires a proven service-management track record, strong leadership, and a genuine passion for the Porsche brand; automotive experience is preferred but training will be provided.

Responsibilities

• Accountable for workshop, service and parts staff; coach and develop team to reach potential and performance.
• Plan, forecast and deliver sales targets.
• Grow workshop utilisation and efficiency.
• Manage own budget and drive business forward.
• Collaborate with other department managers to boost centre performance.
• Ideal background as Senior Service Advisor/Service Manager/Parts Manager/Assistant Aftersales Manager.
• Demonstrate profitable track record and exceptional customer satisfaction; strong leadership and brand passion.

Job description

We are currently recruiting for a high achieving Aftersales Manager for our Porsche Dealership based in Hull. The hours of work are 8am to 5:30pm Monday to Friday, as well as Saturdays when required.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance
• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
• You will have the drive and talent to push the department forward; working to achieve agreed KPI's and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

Benefits

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events