Aftersales Manager

Land Rover; City of Edinburgh; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a highly motivated Aftersales Manager to join their team. This full-time role involves leading the Aftersales Department to deliver exceptional customer experiences and drive sales and profit across service and parts operations. With a commitment to continuous improvement, the company values diversity and offers a supportive environment for personal and professional growth. If you have a strong background in the motor industry and excellent leadership skills, this opportunity is perfect for you.

Benefits

Enhanced holiday entitlement – 33 days including bank holidays

Industry-leading maternity, paternity, and adoption pay

Career development opportunities

Recognition of long service every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid voluntary/community work day per year

Qualifications

• Proven experience in a similar role within the motor industry.
• Ability to work under pressure and motivate a team.

Responsibilities

• Lead the Aftersales Department to achieve excellent results.
• Deliver outstanding customer experience and maximize sales.

Skills

Leadership Skills

Technical Knowledge

Customer Service

Sales Management

Job description

Due to an internal promotion, Bentley and Lamborghini Edinburgh have a very rare opportunity for a highly motivated and experienced Aftersales Manager to join the team.

About the Role

As a Sytner Aftersales Manager, you will lead from the front and inspire your team to achieve excellent results across all aspects of the Aftersales Department. You will deliver an outstanding customer experience, drive CSI results into the upper quartile, and maximize sales, gross profit, and financial results in both Service and Parts operations. You should be fluent in managing accounts and sales ledger accounts.

This is a full-time role, which may include weekends to ensure we provide our customers with the highest levels of service.

About You

Previous experience in a similar role within the motor industry and strong technical knowledge are essential. You should have the ability to work under pressure and possess excellent leadership skills to develop and motivate your team.

Why Sytner?

Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating an environment where everyone feels valued and can reach their full potential. Benefits include:

• Enhanced holiday entitlement – 33 days including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Career development opportunities
• Recognition of long service every 5 years
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid voluntary/community work day per year

Our Values and Commitment

At Sytner, we value diversity and are committed to creating an equitable environment. We welcome applications from individuals of all backgrounds and are happy to accommodate requests for adjustments during the recruitment process.

For more information on reasonable adjustments and the recruitment process, please click here.

Join Us

We represent over 23 prestigious vehicle brands across 140 UK dealerships. Our focus is on developing talent and building careers, with a recent colleague engagement score of 89%.