Aftersales Manager

TN United Kingdom; Bromyard; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a high-achieving Aftersales Manager for their dealership in Worcester. This exciting role focuses on ensuring exceptional customer service while managing a talented team. You will be responsible for achieving sales targets, enhancing workshop efficiency, and driving overall performance. The company offers a supportive environment with full training provided, making it an ideal opportunity for someone passionate about the automotive industry. With a competitive OTE of up to £65,000 and generous benefits, this position is perfect for those looking to make a significant impact in the automotive sector.

Benefits

Company Car

33 Days Holiday

Company Pension

Wellness Programme

Sick Pay

Group Life Insurance

Staff Discount on Car Servicing

Listers Benefits

Qualifications

• Proven track record in delivering outstanding results and customer satisfaction.
• Strong management and leadership skills with a winning mentality.

Responsibilities

• Manage, coach, and develop workshop and service staff.
• Plan and deliver sales targets while growing workshop efficiency.
• Drive overall centre performance in collaboration with other managers.

Skills

Management Skills

Customer Service Excellence

Sales Target Achievement

Coaching and Development

Budget Management

Education

Experience in Automotive Industry

Job description

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We are currently recruiting for a high achieving Aftersales Manager for our Volvo Dealership based in Worcester.

Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car and an OTE of up to £65,000.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance

About you

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
• You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives