Aftersales Manager

Trustfordjobs; Antrim and Newtownabbey District; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

33 days annual leave

Pension Scheme & Life Assurance

Company Car

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

1 day per year to volunteer

Cycle to work purchase scheme

Perks at Work discount

Zusammenfassung

TrustFord is seeking an Aftersales Manager to lead the Mallusk Service Department in Northern Ireland. You’ll guide a motivated team, drive performance, and identify opportunities to grow the business while maintaining a strong focus on customer satisfaction.

You will lead by example, drive efficiency, and implement improvements to enhance service quality and profitability across a busy aftermarket operation.

Qualifikationen

• At least two years’ experience as an Aftersales Manager.
• A track record of leading, developing and motivating a team.
• A good commercial head and a focus on delivering results.
• The confidence to challenge how things are done and find better ways of working.
• The drive to make a difference, alongside strong people skills.

Aufgaben

• Lead from the front to energise and empower the team.
• Drive volume and profit targets while maximising opportunities.
• Identify growth and process improvements to enhance efficiency.
• Turn performance insights into actionable steps with clear actions.
• Ensure excellent customer experience to encourage repeat business.

Kenntnisse

Aftersales management

Team leadership

Commercial focus

Process improvement

Customer experience

Jobbeschreibung

Ready for your next move? This could be the one.

Following an internal promotion, we’re looking for an Aftersales Manager to take the lead at our thriving Mallusk site - one of our high performing operations across Northern Ireland.

Here’s the good bit: you won’t be starting from scratch. You’ll be joining a settled, motivated team with long-serving colleagues who take pride in what they do.

At TrustFord, we love seeing our people progress. Now it’s your chance to make your mark, build on a strong foundation and take your career to the next level. With a great induction, dedicated support functions and a whole UK network behind you, you’ll have the people, resources and support to hit the ground running.

Here’s where you come in

You’ll take the lead in our Mallusk Service Department, bringing out the best in your team, driving results and making sure customers keep coming back.

You’ll be:

• Leading from the front: bringing energy, building confidence and helping your team do their best work.
• Driving the numbers: delivering volume and profit targets while making the most of every opportunity.
• Looking for the next win: spotting ways to grow the business, improve processes and make things work even better.
• Turning performance into progress: getting under the skin of the results, having the right conversations and agreeing actions that make a difference.
• Keeping customers coming back: making great service and a positive customer experience part of everything you do.

What makes you a great fit?

You know Aftersales, you enjoy leading people and you’re motivated by getting results. You can bring a team with you, spot opportunities and keep things moving in a fast-paced environment.

Ideally, you’ll have:

• At least two years’ experience as an Aftersales Manager.
• A track record of leading, developing and motivating a team.
• A good commercial head and a focus on delivering results.
• The confidence to challenge how things are done and find better ways of working.
• The drive to make a difference, alongside the people skills to bring your team with you.

Most importantly, you’ll want to build on what’s already working and help take the operation forward.

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Company Car
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.